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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18659 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Stepchange the saviours

Got me onto to a slow but sure path out of debt .. can’t recommend enough .. awesome charity and easy to work with Reviewed on: 2nd May 2024

I was not judged or made to feel unable to cope.

I was not judged or made to feel unable to cope. I was supported and advised but not persuaded to do anything I did not feel comfortable about. Reviewed on: 2nd May 2024

Worried over debts after marriage breakdown.

I was left with a lot of debt after I left my abusive husband. With two teenagers to support, I was left seriously considering how I would ever cope. I can't remember how I came across Stepchange, but they really have been my guardian angel. When I called they were so understanding, listened to me and explained what the process involved. It was easy to work through my income, expenditure and debts and to set a payment that I was able to afford. I've been with them now for nearly nine years, managing my debts on an ongoing review. My smaller debts are satisfied, with a few bigger ones to go. It's great to know that in another three years all those stressful and worrysome debts will be gone. Reviewed on: 2nd May 2024

Stepchange has helped me re-take control of my finan...

Stepchange has helped me re-take control of my finances by helping me manage them more efficiently as well as a in more humane manner. Reviewed on: 2nd May 2024

Helped me plan and be realistic regarding my income...

Helped me plan and be realistic regarding my income and expenditures. Reviewed on: 2nd May 2024

Making progress

Long wait times to speak to people. Felt rushed on occasions and a little judged by a couple of people. I did get the recommendations I was looking for and currently dealing with the situation Reviewed on: 2nd May 2024

Everything is so easy to deal with through stepchange

Everything is so easy to deal with through stepchange Reviewed on: 2nd May 2024

I found the advisors most helpful, very understandin...

I found the advisors most helpful, very understanding and offered my several different options. Life is so much easier now for me thanks to their help. Reviewed on: 2nd May 2024

Very helpful very understanding I fell ill and they...

Very helpful very understanding I fell ill and they helped me a lot Reviewed on: 2nd May 2024

Had a very good experience with StepChange.

Had a very good experience with StepChange. I suffer with Generalised Anxeity Disorder, they where very good at taking this into account and helping me work through the process in a way that did not trigger my anxiety. Reviewed on: 2nd May 2024

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