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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,658 reviews, last reviewed 7th Jul 2026
189000% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026
SkinzAlive's avatar
SkinzAlive

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18660)

Step Change helped me immensely.

5
At a time of extreme depression and anxiety, Step Change helped me to sort out my finances and found a solution to my problem. I will be forever grateful for their great service. Thank you Step Change! Reviewed on: 2nd May 2024
Lynn D's avatar
Lynn D

I have always found StepChange staff to be very unde...

5
I have always found StepChange staff to be very understanding and helpful. They advised me on current debt and setup a repayment plan for me Reviewed on: 2nd May 2024
Mary's avatar
Mary

The help and support from StepChange has been life c...

5
The help and support from StepChange has been life changing, reducing stress and allowing us to see an end point. Reviewed on: 2nd May 2024
Chris's avatar
Chris

debt management made easy

5
i had a lot of debt with several companies and Stepchange helped make the repayments simple and manageable with one monthly payment Reviewed on: 2nd May 2024
David's avatar
David

Helpful and understanding.

5
Helpful and understanding. Helping me with my debt issues which helps me with my well being issues .So thank you. Reviewed on: 2nd May 2024
Anna L's avatar
Anna L

They have been very helpful and understanding me

5
They have been very helpful and understanding me Reviewed on: 2nd May 2024
Zoe C's avatar
Zoe C

Great service always explains everything so can be u...

5
Great service always explains everything so can be understood I also got family members to join Reviewed on: 2nd May 2024
Sarah C's avatar
Sarah C

Great considerate none judgemental help from a very...

5
Great considerate none judgemental help from a very experienced team. Reviewed on: 2nd May 2024
Alan Atherton-Davies's avatar
Alan Atherton-Davies

Easy to use.

5
Straightforward and easy to use with extra help available when you need it. Reviewed on: 2nd May 2024
ANTI CONSERVATIVE's avatar
ANTI CONSERVATIVE

Gave us hope when at our lowest.

5
Gave us hope when at our lowest. After losing our business they were there to help us sort out a plan that was acceptable to all parties Reviewed on: 2nd May 2024
Jacqueline H's avatar
Jacqueline H

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