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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful and kind

Well informed staff extremely patient and polite. Every time I spoke to someone they were able to put my mind at ease I wish I knew about the charity earlier to use their help Reviewed on: 29th May 2025

Very helpful in assisting with getting finances in o...

Very helpful in assisting with getting finances in order, gives you an easy way to work out your spending. It has made a very stressful situation much less so and without any judgement. Reviewed on: 29th May 2025

They have been very helpful to me.

They have been very helpful to me. Reviewed on: 29th May 2025

Friendly staff and always have a solution to any pro...

Friendly staff and always have a solution to any problem no matter how big or small they may seem Reviewed on: 29th May 2025

Management

Very helpful and supportive. Took care of my needs Reviewed on: 29th May 2025

The staff at Stepchange are extremly helpful and mak...

The staff at Stepchange are extremly helpful and make you feel at ease. I would reccomend them . First class Reviewed on: 29th May 2025

Really help me Thank you so much

Really help me Thank you so much Reviewed on: 29th May 2025

Very friendly and professional they sorted my DMP wi...

Very friendly and professional they sorted my DMP without any hassle it's lifted a big weight off my shoulders thank you stepchange Reviewed on: 29th May 2025

Marvelous to deal with.

Can't fault it, excellent PR, VERY FRIENDLY, HELPFUL, CLEAR UNDERSTANDING OF HOW TO USE STEPCHANGE, FELT AT EASE. VERY INFORMATIVE AND SORTED MY FINANCES, OF WHICH I AM EXTREMELY HAPPY WITH. THANK YOU STEPCHANGE, WOULD HIGHLY RECOMMEND. Reviewed on: 29th May 2025

They are very good they helping people

They are very good they helping people Reviewed on: 28th May 2025

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