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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Great Experience

Easy to use service, fantastically ADHD friendly Reviewed on: 27th May 2026

Stepchange were a god send, the Saff were so helpful...

Stepchange were a god send, the Saff were so helpful and made me feel at ease they took me through all the options and helped immensely. Reviewed on: 27th May 2026

Really easy to set up a debt management plan.

Really easy to set up a debt management plan. I was really struggling it was a big relief to get a plan in place and stop the letters Reviewed on: 27th May 2026

I felt a weight had been lifted.

I felt a weight had been lifted. I'm paying everything off but in an affordable way Reviewed on: 27th May 2026

Very helpful, made a stressful situation easier to...

Very helpful, made a stressful situation easier to navigate Reviewed on: 27th May 2026

Amazing experience.

Amazing experience. I wouldn't be on the path to being debt free without them! Reviewed on: 27th May 2026

Customer Service is excellent dealt with my querie...

Customer Service is excellent dealt with my querie straight away 100 % The best Reviewed on: 27th May 2026

Amazing advice and support

The people on the phone are amazing – so kind, supportive and always grateful for advice with no judgement . Website is good to very clear and it’s really motivating to be able to see the amounts reducing.. Reviewed on: 27th May 2026

They are life savers!

It is as simple as little sentence - they have saved my life!!! Reviewed on: 27th May 2026

On your side

Always helpful and efficient . Helped when I didn’t know where to turn Reviewed on: 27th May 2026

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