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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I had a very hard time few years ago, stepchange gav...

I had a very hard time few years ago, stepchange gave me new begining and took the heavy weight of my shoulders. Big thank you for everything Reviewed on: 27th May 2026

Timely and Professional Support

The support from the team either telephonically was excellent. The team is responsive and they share information clearly. Reviewed on: 27th May 2026

Excellent, hassle free service.

Excellent, hassle free service. Completely saved my life financially. Can’t thank them enough. The only disappointing thing is trying to speak to someone in support. My last experience was more complex than it needed to be. Reviewed on: 27th May 2026

Step Change was a god send for mr

People always don’t fall into debt due to financial mismanagement! One year I went into total debt default due to lack of work availability in my job and Step Change was my saviour in creating a management plan for all my unpaid debts and manage repayments .and manage all my payments . Don’t know what I would had done without them! Reviewed on: 27th May 2026

Life changing

Well pleased getting stwas easy and everything was explained to me Great service Reviewed on: 27th May 2026

Highly recommended

Stepchange really helped me when I needed the most I would definitely recommend them to anyone Reviewed on: 27th May 2026

Very helpful and good helping what i needed

Very helpful and good helping what i needed Reviewed on: 27th May 2026

My friend recommended stepchange

When my friend recommended them to me I was abit unsure about stepchange but now that I have used them I feel confident to say that it definitely helps alot and takes alot of stress off of you. It's very easy to use and every time I called all the people where friendly and understanding. Reviewed on: 27th May 2026

Wish I’d used them sooner

So helpful to me when my mental health was very poor and my ever increasing debts got on top of me and were impacting my wellbeing. I got really helpful advice in a supportive and empathetic manner. I’m slowly but steadily paying back what I owe and am so grateful to the help I received. Reviewed on: 27th May 2026

Stepchange have been amazing.

Stepchange have been amazing. They really take away all the stress and worries of debt and helped us to create a plan that works for us. We are counting down the days till we are debt free and we are so grateful. Highly recommend to anyone struggling with debt. Reviewed on: 27th May 2026

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