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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Lifesaver

I got myself in a complete financial mess due to mental health problems. I was being harrassed by banks daily and it was destroying me. My mum suggested having a look at StepChange. The best descision I ever made! Everything was done online, every time I've contacted them they have been incredibly helpful and reply within a day or so. I haven't been contacted by any banks in a few years now which has allowed me to recover and get my life back on track. If you're having financial problems, please contact StepChange! Reviewed on: 2nd May 2024

Stepchange are friendly and always helpful.

Stepchange are knowledgeable, friendly and always want the best for their clients. I have overcome significant financial difficulties with the help and advice of StepChange. I can't recommend them too highly. Reviewed on: 2nd May 2024

Stop taking the ostrich approach

As a person who would normally bury their head in the sand and try and ignore debt, hoping the debt fairies would take it away, I have found StepChange to be a breath of fresh air. They have offered me the support needed to retake control of my debts in a manageable way. Even when I had a significant change in my financial situation, they offered me a number of options and supported me in my decision. Would highly recommend! Reviewed on: 2nd May 2024

reviewed

very helpful; have helped me over a difficult period Reviewed on: 2nd May 2024

Great service

I am in debt and Stepchange have given me great support Reviewed on: 2nd May 2024

Stepchange saved me and my sanity!

Stepchange saved me and my sanity, I can sleep at night. Most of my communication is online now but when I first started with this company they were so helpful and hekpled me so much. Thank you. Reviewed on: 2nd May 2024

Been very helpful all through my time with them help...

Been very helpful all through my time with them helping me bring my debts down always there when I need to ask a question Reviewed on: 2nd May 2024

I did not sleep at night.

When I first contacted Step change I did not sleep at night, worried myself, too many crazy thoughts, what was life all about. Credit cards were my down fall, a divorce, no work, no money , well live on credit cards. Spoke to Step change two phone calls, listened to them, started a repaymeny plan, and ever since still paying, but now sleep, answer the phone, live a normal life Reviewed on: 2nd May 2024

Changed my life around.

Changed my life around. Took away the worry and fear of managing my ever-increasing debts, wondering when the baillifs would come knocking on my door. Reviewed on: 2nd May 2024

Quick and simple,a massive weight off my mind.

Quick and simple,a massive weight off my mind..friendly and understanding staff!!!! Reviewed on: 2nd May 2024

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