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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Had a lot of debt didn’t know what to do and rang st...

Had a lot of debt didn’t know what to do and rang stepchange very helpful sort everything out for you that’s it Reviewed on: 2nd May 2024

customer service is excellent

Every contact I’ve had with step change customer service has been excellent very calm and reassuring and great advice. Reviewed on: 2nd May 2024

They explained everything to me and helped me with m...

They explained everything to me and helped me with my money management Reviewed on: 2nd May 2024

They simply understood my problem and started helpin...

They simply understood my problem and started helping in a short time. They are excellent . Reviewed on: 2nd May 2024

I was told about this company to help me sort out a...

I was told about this company to help me sort out a debt. Well they are fantastic. I was thinking i would never clear the debt i owed but with Step Change clearing my debt was easy. We set up an affordable payment plan and every year they see if you need any adjustments to your payments and i have nearly cleared my debt. Such an easy company to deal with. I rate them a ten out of ten. Reviewed on: 2nd May 2024

Very understanding and no judging

Customer service excellent there was no judgement and my case was dealt with quickly which and was such a relief they were able to offer me a solution Reviewed on: 2nd May 2024

I was in a very bad place in my life, mydebt was ou...

I was in a very bad place in my life, my debt was out of control and was making me ill. My son recommended step change and I couldn’t believe how fast my debt was sorted out into an affordable amount to pay each month. Reviewed on: 2nd May 2024

StepChange are truly amazing.

I am almost completely debt free thanks to StepChange. You only pay what you can reasonably afford each month and you have a review every year. They try their best to stop all interest being added to your debt. In my case every one of my debtors stopped adding interest and that helped me enormously. Without the help of StepChange I would still be in heaps of debt. They’re also completely free of charge and non judgemental. Thanks again StepChange. Reviewed on: 2nd May 2024

Stepchange are the go to service for debt management

Being a charity might put some people off contacting them, but their advisors are all highly trained and they highly regarded in the financial industry. I not going to pretend it easy to setup, there a lot of form filling, and they assess your finances in forensic detail, but once that out of the way, you get peace of mind, you on the road to being debt free, and stepchange deal with your creditors for you. Reviewed on: 2nd May 2024

A light in the dark

Staff are always very helpful to meet my needs. Reviewed on: 2nd May 2024

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