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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Happy with my experience so far

Really helpful advice and great customer service Reviewed on: 3rd September 2021

Recommended numerous times!

What can be said other than THANKYOU! The help and support received from StepChange has been superb from day one. To the extent I have recommended their service to family members who are struggling financially. The stress and pressure taken from my shoulders has been nothing short of a wonder and I can now continue rebuilding my financial path! Reviewed on: 3rd September 2021

Amazing people

Step change have helped me so much! They are kind, friendly people with so much empathy. They put me at ease when I'm racked with stress! Never judge and truely care. Reviewed on: 3rd September 2021

Seeing the light

StepChange are such an amazing organisation. They give you free advice and are always a phone call or email away if you need advice. I was drowning in debt and in a dark place, I didn’t know where to turn until a friend mentioned StepChange. I contacted them and they sorted my payment plan out and spoke to my creditors . I now have an affordable monthly repayment plan to my creditors. So I can now finally see the light thanks to StepChange x Reviewed on: 3rd September 2021

Gave me peace of mind

Very helpful customer service keeping me up to date with everything taking the stress away Reviewed on: 3rd September 2021

Excellent and reassuring

I was at my wits end, feeling as if everything was impossible. Step change helped me to sort out money - and my life. Thank you!! Reviewed on: 3rd September 2021

Takes a huge weight off my mind

Overwhelmed by a change in government policy towards hiring public sector interims, left me with half my salary. That I coped and still manage to maintain a family life, educate my children and live in the same house, is in no small part down to the intervention of Stepchange. Reviewed on: 3rd September 2021

Best Support I have ever had

Supported me through thick and thin for over 12 years! Reviewed on: 3rd September 2021

Incredibly knowledgeable and friendly staff

Professional friendly serrvice. The automated dmp system is brilliant Reviewed on: 3rd September 2021

A lifesaver

An abuser left me massively in debt. Stepchange has helped me escape some of the mental health impacts by setting up my plan. It truly has been a lifesaver. Reviewed on: 3rd September 2021

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