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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Absolutely amazing

They are helping me turn my life around. No matter who I have spoken to it has always been a friendly response and I really couldn’t thank them enough for all there help. Reviewed on: 3rd September 2021

Amazing

They’ve changed my life. The whole DMP set up process was very easy and I just wish I’d contacted them sooner! Annual reviews are easy to do too. Everyone I’ve spoke to at StepChange have been incredibly helpful and in no way judgemental. Thank you! Reviewed on: 3rd September 2021

Life saver

I know when I call with a query there will alway be a helpful and compassionate person to talk to. The help I received has changed my life. Thank you Step Change. Reviewed on: 3rd September 2021

Great company

Great helpful company with understanding and support Reviewed on: 3rd September 2021

Takes the stress off

Step change have been my rock. I felt like I was drowning in debt, until they took me on. I'm still paying me debts but they handle everything. No more sleepless nights worrying about accrued interest or debt collectors on the doorstep. Please, if you are in debt, they must be your first port of call. When you don't think there is a solution they will advise you and find you one. Don't drown in despair like I did for months, contact them. Reviewed on: 3rd September 2021

Life changing help

Stepchange were able to put my life back on track with their knowledgable and well trained staff. Reviewed on: 3rd September 2021

Helped turn my life around

Step change was recommended to me by a friend. At the time, I was having sleepless nights with no idea how I could get myself out of the debt situation I was in. 5 years after contacting them, I am now completely debt free. Cannot thank them enough. Reviewed on: 3rd September 2021

Really helpful

I can sleep again...highly recomended Reviewed on: 3rd September 2021

Helful

Always helpful and understanding Reviewed on: 3rd September 2021

Best debt management service

I started my debt management back in 2015. I was struggling with managing my debt. Stepchange changed my live. I am able to manage my debt effectively and the support I got from the advisers are amazing. Thank you so much. Reviewed on: 3rd September 2021

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