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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Excellent organisation

The whole experince from start to finish and continues to have helped me regain my peace of mind I continue to feel supported and know they will asdut if needed Reviewed on: 2nd May 2024

Stress Free

I was very much stressed a lot almost everyday but since im with stepchange i am no longer stressed about paying my debts. Reviewed on: 2nd May 2024

Life changing

Getting help was amazing for me,I worried so much about my debts,had suicidal thoughts and step change were excellent,so easy to set up and they're always on hand to check if I'm not sure about something. Reviewed on: 2nd May 2024

They truly changed my life and definitely less anxio...

They truly changed my life and definitely less anxious and stressed towards my credit cards Reviewed on: 2nd May 2024

good value as debt manegment i dont pay any thing an...

good value as debt manegment i dont pay any thing and i dont get hasseled by pepole i owe money to i fill out my expenditure and i pay monthly a set amount and step change pay and keep track of each companies share Reviewed on: 2nd May 2024

StepChange was the only solution, with invaluable ad...

StepChange was the only solution, with invaluable advice - going through distress of debts, without any way out. Their professional help, advice and management plan, allowed me to have a proper night's sleep, after many a sleepless night. Reviewed on: 2nd May 2024

StepChange, the absolute stress-free solution

StepChange has taken the absolute stress of facing debtors and worrying about 'how am I going to pay my bills this month', away from me so that I could concentrate on daily life. The hardest part is collecting the information of your debt, so that StepChange can do the rest. Thank you! Reviewed on: 2nd May 2024

Thank goodness step change is around

Thank goodness step change is around they have take away the stress of dealing with debt which has massively impacted my mental health and thanks to them I can live again. Reviewed on: 2nd May 2024

A Very Helpful Charity

Gives plenty of financial and moral support - offered me a debt management plan which has helped my financial situation greatly. Representatives of StepChange were friendly and knowledgeable, giving plentiful advice and guidance pertaining to my finances. Reviewed on: 2nd May 2024

Real help with no judgement

Every person I’ve spoken to has been kind, compassionate, knowledgeable and helpful. They’ve taken so much stress away at a really difficult time. The website is easy to understand and navigate. Reviewed on: 2nd May 2024

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