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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

They helped me and took alot of stress away.

They helped me and took alot of stress away. I would recommend them to anyone who is struggling with debt. Reviewed on: 2nd May 2024

Mental Health found a way out!!!!

I was suffering with mental health an was getting more an more anxious an scared about my deft son universal credit through no fault of my own just hit me like a ton of bricks so I’d heard of your company on tv an was so hard for me to ring you but so glad I did as you’ve helped no end with sorting my bills out for me would recommend this company to anyone who feels they can’t reach out brilliant service!!! Reviewed on: 2nd May 2024

excellent and professional

At a difficult time received excellent professional advice in a clear compassionate way. At no time did I feel a lesser person for my problem. Payments are made promptly on my behalf and I am kept informed of progress. Highly recommended Reviewed on: 2nd May 2024

The advisors are very knowledgeable and non judgemen...

The advisors are very knowledgeable and non judgemental, they answered all my queries without hesitation. I felt so much better after my initial contact, I felt I had more control over the situation. Reviewed on: 2nd May 2024

Stepchange gave me peace of mind with managing my de...

Stepchange gave me peace of mind with managing my debts which otherwise was causing me sleepless nights and anxiety. Reviewed on: 2nd May 2024

Highly, highly recommend!!

Every.single.member.of.staff I’ve ever encountered have been warm, friendly, understanding, nonjudgmental and efficient! I’ve cried at them, shared my worries with them and they’ve listened, understood and helped me to take the next steps in my journey of getting debt free. They’ve taken the nerve wracking bit out of.my hands and ensured the whole process was/is as painless as possible!! Reviewed on: 2nd May 2024

A great help when it's needed

They are wonderful people. They put you at ease and are so helpful. Very knowledgeable about all their schemes. Keep you updated. Reviewed on: 2nd May 2024

Have a debt management plan with Step change .

Have a debt management plan with Step change .Received excellent advice and help when going through a difficult time .The result gave me peace of mind and confidence for the future .Step change have done a perfect job in assisting me with my financial crisis Reviewed on: 2nd May 2024

From the first time when I reached out I was ill fro...

From the first time when I reached out I was ill from worry trying to get on top of debts, stepchange supported me in a nonjudgmental way and helped me find a way forward where I no longer felt under threat. Reviewed on: 2nd May 2024

I was in a financially critical position and being h...

I was in a financially critical position and being hassled by companies and my bank, plus rent arrears. It was becoming extremely detrimental to my mental health, exacerbating my PTSD and inducing suicidal thoughts. Contacting Step Change was a godsend, I felt the pressure lift off my shoulders almost immediatly. Reviewed on: 2nd May 2024

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