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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Stepchange changed my life

I went to stepchange in 2020 when covid affected my income and I was struggling with my debt. They contacted all my creditors for me, which I had stopped doing, dodging calls and ignoring letters, as the anxiety that was linked to this was debilitating.their website is very easy to use, and within 24 hours I had a payment plan set up. I've just paid my last payment and I'm officially debt free, something that felt impossible 4 years ago. Reviewed on: 2nd May 2024

Once I contacted them in a worrying mess, they quick...

Once I contacted them in a worrying mess, they quickly put a plan in place. Its working well. I constantly get letters from my creditors, but thats normal apparently. They are very busy but greatly helpful. Reviewed on: 2nd May 2024

Very very helpful.

Very very helpful. Listened to my worries. Took their time to explain with everything, clear & with understanding Didn't make you feel bad about your situation. Reviewed on: 2nd May 2024

Anxiety is gone

I have use some other company to manage my debts in past - always something wrong. Then i changed to StepChange and from beginning it was good experience. Staff is very knowledgeable, understanding and non- judgemental. My plan is now more then three years in place and i can sleep without anxiety. I habe much bettet quality of life after started support with StepChange. Thank you. Reviewed on: 2nd May 2024

I am very happy with the service i am receiving, it...

I am very happy with the service i am receiving, it is an excellent to none. Reviewed on: 2nd May 2024

First Class

This is the first time I have used Stepchange to guide me through my dilemma ! They are very understanding in there approach and have a great knowledge of products to help you on your debt free journey. Very proffesional in there attitude and treat you with respect, I'm so glad I chose Stepchange as they have now given me piece of mind knowing that I am in good hands. Reviewed on: 2nd May 2024

Very helpful highly recommended

Very helpful highly recommended helped sort out my debts stress free Reviewed on: 2nd May 2024

Helped when hit bottom and advised best course of ac...

Helped when hit bottom and advised best course of action Reviewed on: 2nd May 2024

Stepchange saved me life literally saved my life!

They literally saved my life! I was despairing and depressed as my bank had shut my account and started charging astronomical interest on my credit cards. I was recommended Stepchange and they froze the exorbitant interest charges so I could stand a chance of paying off the capital. Still think they are angels. Thank you all so much! Reviewed on: 2nd May 2024

STEPCHANGE have always helped me managing my debt to...

STEPCHANGE have always helped me managing my debt to an extreme level and so grateful and pleased with their excellent and quality customer service.Keep it up Reviewed on: 2nd May 2024

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