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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

They where fantastic, took all the stress away where...

They where fantastic, took all the stress away where incredibly helpful understanding and efficient. They took so much off my shoulders by helping to bring the unmanigibable into something manigable Reviewed on: 2nd May 2024

All of the staff have been helpful and caring of my...

All of the staff have been helpful and caring of my situation. It felt like they genuinely wanted to help. Reviewed on: 2nd May 2024

Step change helped me get my life back on track

Was in lots of debt even though I was working in a professional field. I felt embarrassed asking for help but it had to be done. I was treated with respect and with professionalism. Step change has changed my life and got me on track to sort out my debts and will be debt free in 12 months. It has made me reflect on my purchases and what I need and don't need. It has definitely made me reflect on using credit effectively to increase my credit score and not to get into uncontrollable debt again. Reviewed on: 1st May 2024

Excellent service.

Excellent service. Very helpful. Easy to do. Reviewed on: 1st May 2024

Help is at hand

Just the most understanding and professional people I have come across.They listen and advice you on what options are open to you, couldn’t of done it without them. Reviewed on: 1st May 2024

Needed support

Understanding professional supportive and distressing at a time that is so stressful and over bearing Reviewed on: 1st May 2024

Stepchange saved me.

Stepchange saved me. I was in such a mess after being widowed at a young age with 3 children. I had to use credit cards to live on. They helped to turn my life around! Reviewed on: 1st May 2024

This is a fantastic service to those who need it.

They turned a crisis into something I and my family could actually deal with over time. This is a fantastic service to those who need it. Reviewed on: 1st May 2024

Is the best one to help with all your debt.

Is the best one to help with all your debt. Reviewed on: 1st May 2024

Regain financial control and get your life back.

Having got myself financially swamped in what felt like a situation I would never get out of, StepChange brought me clarity, a solution and got me my life back. I was able to regain control, own the problem and ultimately breathe a huge sigh of relief that with StepChange help I could get this sorted for good. I have a way to go, however all is positive, I can live, not just exist and now have a completely different outlook and relationship with money. Reviewed on: 1st May 2024

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