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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Very understanding/efficient listened intensely to all my questions

Friendly / understanding company Reviewed on: 3rd September 2021

Simply Amazing

I really don't know what I would have done if it wasn't for Stepchange Debt Charity. They have helped me and my family so much after we lost our income. Very helpful and supportive. Reviewed on: 3rd September 2021

Awesome

Thanks for all the support your staff give Reviewed on: 3rd September 2021

Step up to Step Change

They are always friendly and polite and genuine people. Reviewed on: 3rd September 2021

Great help

After their help a great pressure was lifted of me ! Reviewed on: 3rd September 2021

Thank You

Thank You!!! That’s all what I could say. You help me in most difficult time in my life. Reviewed on: 3rd September 2021

Best helpful team

I was rock bottom in my life , with debt out of control , i needed help and fast and someone to speak and guide me through my problems , they gave me every help along the way, I still have my own problems which is my fault , they gave been there every sec of the way. Big Thank you to the team.. Reviewed on: 3rd September 2021

they are the best

they helped me when i was really struggling and in a difficult time in my life. they made ever with my finances easy Reviewed on: 3rd September 2021

Life saver

Life saver. Helped me manage my debts and i now pay a monthly amount wich goes to all my creditor's. Meaning i can relax and know that my debts are getting paid off. Reviewed on: 3rd September 2021

Stress has subsided thanks to Stepchange

Have helped me out a lot and taken my worry away Reviewed on: 3rd September 2021

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