Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

View other StepChange products

4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Very professional non judgemental organisation.

Very professional non judgemental organisation. Who understand individuals situation and look for the best resolve. Reviewed on: 2nd May 2024

I am very grateful for all the help that Stepchange...

I am very grateful for all the help that Stepchange is giving me Thankyou my debt is a weight off my mind now I can be helped Reviewed on: 2nd May 2024

Step Change saved my life.

Step Change saved my life. I couldn't see a way forward in coping with my debt. Then I rang Step Change and they took away the stress that was making me mentally ill. They organised my finances, got in touch with who I owed money to and arranged a manageable repayment plan. They never made me feel bad about being in a financial mess. They were kind, considerate and professional. I was suicidal with the stress, and they literally saved my life. Fantastic service. Would recommend whole heartedly. Reviewed on: 2nd May 2024

I honestly couldn’t be more thankful for how much St...

I honestly couldn’t be more thankful for how much StepChange has changed my life. The DMP has meant I am now 100% debt free and has helped me regain my life back - literally. I had few options for support available to me due to earning a reasonable salary even though my monthly debt repayments meant I was left with too little, but with the support they gave me it meant I was able to make one payment each month based on my budget, also taking into account health issues. Stepchange enabled me to build a healthy spending routine within my means and I am now more than confident that I will never fall into debt through my own choices again. Whenever I had questions or concerns the customer service was fantastic, staff are understanding and informative. If anybody is considering this - Do it! Call them and talk to them and have faith that things can get better and that there is help even when you don’t think you may qualify for it. Best decision I ever made. Thank you StepChange for the amazing work you do and the difference you make - when I say I wouldn’t be where I am today that’s down to you guys. Reviewed on: 2nd May 2024

STEPCHANGE HAVE BEEN SO HELPFUL

STEPCHANGE HAVE BEEN SO HELPFUL OVER TIME TO ASSIST ME TO UNDERSTAND MY FINANCIAL SITUATION AND ONGOING Reviewed on: 2nd May 2024

Professional advice for people who are struggling fi...

Professional advice for people who are struggling financially. Reviewed on: 2nd May 2024

They make it stress free.

They make it stress free. If there’s a problem they will help you Reviewed on: 2nd May 2024

Stepchange have been amazing for me, unfortunately m...

Stepchange have been amazing for me, unfortunately my son who set it up for me passed away and I don’t have any passwords etc, but they have maintained my debt management,can’t thank them enough. Reviewed on: 2nd May 2024

Brilliant service, no judgement

Brilliant service, no judgement, has meant that I am debt free for the 1st time in 30 years, which I would never have manged on my own. Reviewed on: 2nd May 2024

An absolute must for debt help

They have helped us out of a very difficult and stressful situation a number of years ago and are still helping us to this day with a long term solution Reviewed on: 2nd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.85 from 386 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt advice
from Money Wellness 4.88 from 6465 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub