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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

I recommend it to anyone who needs professional help...

I recommend it to anyone who needs professional help in getting out of debt Reviewed on: 1st May 2024

I was so ashamed at having to get in touch

I was so ashamed at having to get in touch with anyone about this, I would never thought that I would get like into this predicament but I,did. If I hadn’t have Step Change. I honestly don’t know what I,would have done. Everyone I have ever spoken to have been fantastic and so very understanding and I can’t thank them enough’ Reviewed on: 1st May 2024

In my experience you can’t deal with debt on your own.

In my experience you can’t deal with debt on your own. Experienced and sympathetic help is required from detached professionals who aren’t just trying to profit from your situation. Step Change do that. Reviewed on: 1st May 2024

EASY OF USE

EASY OF USE AND UNDERSTANDING THE DIFFERENT WAYS OF DEBT MANAGEMENT SYSTEMS Reviewed on: 1st May 2024

Process was fairly easy and such a relief

Process was fairly easy and it was such a relief to have my debts consolidated into one affordable payment, I even went on to recommend Step change to my mum who also has debt problems. Reviewed on: 1st May 2024

Very helpful, i could have not survived without the...

Very helpful, i could have not survived without their help. I am happy for the assistance they provided Reviewed on: 1st May 2024

Step change change my life, they help when I was in...

Step change change my life, they help when I was in I was in deep debt and my streess, depression was really getting worst, step change help me a lot. I been financially better off since, Thanks to step change. Reviewed on: 1st May 2024

Helpful and great

They are so helpful And I would not be able to cope with the debt Reviewed on: 1st May 2024

A lot of companies charge for the service that’s off...

A lot of companies charge for the service that’s offered by step Change, it’s a charity and free and they help each step of the way Reviewed on: 1st May 2024

Years with StepChange and happier!

I have been on a DMP with StepChange for some years now and it has been the best thing I've ever done. I was in a place where I didn't know what to do and how to pay for my debts immediately, not knowing I could setup a DMP and pay my creditors with just one monthly payment. I have never had any issues with StepChange, payments have always been made to my creditors by them once I pay StepChange and anytime I have given them a call, they have reassured me and been so kind and helpful every single time. I have had times where i have cried to a staff member on the phone and I've never felt so safe in discussing my personal life. I do have quite a few years left rill I'm debt free but I'm so much happier knowing that I will be eventually even if it takes years. I would rather feel safe, reassured and relaxed knowing my debts can be paid off rather than panicking and being scared to answer my phone because of debt collectors and such. Thank you so much StepChange. This is an honest review, from someone who has been working with you for years to become debt free. I'll get there soon! :) Reviewed on: 1st May 2024

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