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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Easy solution to money problem

From start to finish the process was so easy and non judgmental about your circumstances, was put at ease and helped me. Come up with a plan to suit my needs , excellent customer service caring and compassionate Reviewed on: 3rd September 2021

Extremely amazing

From the word go Stepchange have been so helpful. They took control of my debt my fears and have been clear and not judgemental about anything. The website and updated are very easy to use and very helpful. Reviewed on: 3rd September 2021

You can count on Stepchange to help pay off your debts.

I called step change a few years ago they helped me set up a Debt Management Plan (DMP) The debt letter from Creditors stopped dropping on the door mat a few months into plan, the plan runs smoothly with no further phone calls from my Creditors. Great Service and very helpful staff. 5 Star Service can't thank them enough. Reviewed on: 3rd September 2021

Saved my mental health

I was going insane, worries and suffered severe anxiety with my debt. Stepchange didn't judge me, just wanted to help. No I have no worries about any one knocking on my door or calling me Reviewed on: 3rd September 2021

Very helpful

If you are in trouble, step change will help. Reviewed on: 3rd September 2021

Incredible

Very nice and lovely people to deal with to help manage your creditors. Reviewed on: 3rd September 2021

Sorted my finances

I was in financial difficulty, Step change helped me to manage my finances and satisfied my creditors. Reviewed on: 3rd September 2021

Highly recommend

It was like a weight had been lifted. So helpful and understanding. Don't know what i would have done without them. Reviewed on: 3rd September 2021

Life-changing Service

Step Change helped me to face reality without fear, and get on with my life. Reviewed on: 3rd September 2021

They are great and friendly people, willing to help those in need.

I was in massive debt without knowing what to do, I was recommended stepchange and it changed a dire situation into a manageable one, they talked me through everything and helped me with talking to my debters. Thanks to them I'm still here. Reviewed on: 3rd September 2021

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