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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Excellent, truthful and reassuring.

I went through a low in my life and they have and are contributing in rebuilding it, allowing me help when I e needed it the most.. I'm getting there... They are supportive, non judgemental and effective. Can't thank them all at stepchange enough. Reviewed on: 3rd September 2021

Helped me

Stepchange helped me get my finances in order. Reviewed on: 3rd September 2021

Life changing help ....

Step change helped me through a really rough patch. Never judgemental and always a phone call away. Reviewed on: 3rd September 2021

Very good

Understanding and helpful great customer service Reviewed on: 3rd September 2021

Excellent service

When my daughter hit rock bottom StepChange helped me start to rebuild her. Reviewed on: 3rd September 2021

Woodward

Amazing! Don't know what I'd of done without the help from these guys Reviewed on: 3rd September 2021

Easy to get in touch with also exelent help

They are very quick and helpfull Reviewed on: 3rd September 2021

GREAT SERVICE

Stepchange gave me a new lease on life by helping me with a practical budget that allowed me to live whilst addressing my debts in a controlled manner. So helpful, just sorry I did not contact them sooner Reviewed on: 3rd September 2021

Took all my anxieties away

Incrediblely stressed before contacting Step Change , being harassed by creditors every day but very quickly I was put at ease by calm adviser who answered all my question and in a matter of a week or so I was on a debt plan and no more harassment from creditors cannot emphasize how much tension they took out of my life if any one is in the same situation I would make Step Change my first port of call Reviewed on: 3rd September 2021

A great help resolving my debt problems

I no longer felt alone with the struggle to pay my creditors with the help of stepchange who helped reduce the weekly payments which made my debt more manageable. Reviewed on: 3rd September 2021

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