Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

View other StepChange products

4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

They have helped me enormously get on top of and red...

They have helped me enormously get on top of and reduce my debts Reviewed on: 1st May 2024

Fantastic support, there when needed and make you fe...

Fantastic support, there when needed and make you feel at ease when you are worried. Reviewed on: 1st May 2024

Exceptional Customer Service.

I don't want to go into the details of my finances. But all my interactions with Stepchange have been amazing. Reviewed on: 1st May 2024

Everyone is always helpful they make me feel better...

Everyone is always helpful they make me feel better about sorting out debt Reviewed on: 1st May 2024

Excellent organisation which helps people in debt wi...

Excellent organisation which helps people in debt without fuss Reviewed on: 1st May 2024

I was in doubt about contacting a debt management se...

I was in doubt about contacting a debt management service and StepChange was recommended to me by a friend, the process was made a comfortable and strss free experience and can't thank StepChange enough for the help I received. Reviewed on: 1st May 2024

Excellent service.

Excellent service. Very helpful. Easy to set up. Thank you. Reviewed on: 1st May 2024

Help in times of need.

Great people who are really there to help you out in times of need, I am really glad I took the plunge and got help now I'm on a plan and and looking forward to the future debt free. I gave them all the I formation I needed and they wrote to all my debters and sorted everything out for me. I would highly recommend them. Reviewed on: 1st May 2024

They gave me hope.

I know its a cliche but there was a time when I literally thought I had nowhere to turn. The breakdown of a marriage, becoming a single parent and left with a lot of debt. Stepchange gave me hope and time to focus on my life. No matter how dark it gets help is out there, I cannot thank them enough. Reviewed on: 1st May 2024

All advisors were helpful from start to finish.

All advisors were helpful from start to finish. I dreaded ringing with our dept problems, they made me feel so comfortable. All through the 5 years of paying off our debts, they were helpful, not once did they make me feel guilty for having debts. At the end of the 5 years the feeling of elation was unbelievable. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub