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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Step change change my life, they help when I was in...

Step change change my life, they help when I was in I was in deep debt and my streess, depression was really getting worst, step change help me a lot. I been financially better off since, Thanks to step change. Reviewed on: 1st May 2024

Helpful and great

They are so helpful And I would not be able to cope with the debt Reviewed on: 1st May 2024

A lot of companies charge for the service that’s off...

A lot of companies charge for the service that’s offered by step Change, it’s a charity and free and they help each step of the way Reviewed on: 1st May 2024

Years with StepChange and happier!

I have been on a DMP with StepChange for some years now and it has been the best thing I've ever done. I was in a place where I didn't know what to do and how to pay for my debts immediately, not knowing I could setup a DMP and pay my creditors with just one monthly payment. I have never had any issues with StepChange, payments have always been made to my creditors by them once I pay StepChange and anytime I have given them a call, they have reassured me and been so kind and helpful every single time. I have had times where i have cried to a staff member on the phone and I've never felt so safe in discussing my personal life. I do have quite a few years left rill I'm debt free but I'm so much happier knowing that I will be eventually even if it takes years. I would rather feel safe, reassured and relaxed knowing my debts can be paid off rather than panicking and being scared to answer my phone because of debt collectors and such. Thank you so much StepChange. This is an honest review, from someone who has been working with you for years to become debt free. I'll get there soon! :) Reviewed on: 1st May 2024

They have helped me enormously get on top of and red...

They have helped me enormously get on top of and reduce my debts Reviewed on: 1st May 2024

Fantastic support, there when needed and make you fe...

Fantastic support, there when needed and make you feel at ease when you are worried. Reviewed on: 1st May 2024

Exceptional Customer Service.

I don't want to go into the details of my finances. But all my interactions with Stepchange have been amazing. Reviewed on: 1st May 2024

Everyone is always helpful they make me feel better...

Everyone is always helpful they make me feel better about sorting out debt Reviewed on: 1st May 2024

Excellent organisation which helps people in debt wi...

Excellent organisation which helps people in debt without fuss Reviewed on: 1st May 2024

I was in doubt about contacting a debt management se...

I was in doubt about contacting a debt management service and StepChange was recommended to me by a friend, the process was made a comfortable and strss free experience and can't thank StepChange enough for the help I received. Reviewed on: 1st May 2024

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