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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Lifesavers!!

One of the best decisions I ever made was to contact Stepchange to help with managing my debt as I was getting deeper in trouble and stress. It's been years since I started my plan and they continue to always be helpful and kind throughout my personally difficult journey (having debt and then ill health hits that makes it even more harrowing). I do feel that they have saved my life in a sense and I'll always be extremely grateful. Reviewed on: 21st August 2021

Helped me so much

They have been amazing i dont know what i would have done if i did not get the very kind and understanding people who helped me when i rang them up Reviewed on: 21st August 2021

Professional and undetstanding

Fantastic people professional, knowledgable , experienced and understanding. Reviewed on: 20th August 2021

Outstanding Service

Step Change “stepped” in and helped me at my lowest point. 27k I owed, I was just ignoring it and really struggling mentally. They sorted me out with a DMP and 3 years later I am now Debt FREE Reviewed on: 19th August 2021

Changed my life

Using step change completely changed my way of thinking with regards to money. It gor me our of the hole I had dug myself into over the years. Reviewed on: 17th August 2021

Life changing help

Amazing, non judgmental advice that continues. Reviewed on: 17th August 2021

Fabulous service

StepChange changed my life. I could see no way out of my debt situation and had some really dark thoughts. The staff there were so helpful, friendly and non-judgmental and sorted me out a plan to get everything dealt with. I’d recommend them to anyone. Reviewed on: 17th August 2021

amazing! id highly recommend

step change have been amazing at helping me get back on track and sort all of my debts out. every member of the team i have spoken to have been amazing very kind and very patient i would highly recommend, Reviewed on: 17th August 2021

Great service

Fantastic charity offering totally free debt advice and support. Reviewed on: 17th August 2021

Advised me to do an IVA and I ended up in more debt

I was unemployed, 3 children and renting. I now know I qualified for a Dro. My Iva failed and I am now doing a Dro but this should have been the advice in the first place. They didn’t want to know when I asked for help Reviewed on: 17th August 2021

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