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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Never had any trouble with the company.

Never had any trouble with the company... very friendly staff Reviewed on: 1st May 2024

Stepchange saved my life

I had a mental breakdown and was subsequently made redundant. I live alone so this meant I was in financial hardship and I was too ill to work. I don't know if I would have survived if Stepchange had not assisted me in managing my debt. I think my overwhelming feeling from talking to their staff was that there was no judgement and I was treated with the utmost respect. I had a thorough walk through all my options and my payment plan was agreed. I could never have imagined that such help was available until I was in such a dark place. I will be forever grateful for this support Reviewed on: 1st May 2024

Can’t thank StepChange enough

Step Change were always on the end of the phone willing to help. All very patient and talked me through best suggestions moving forward each step Reviewed on: 1st May 2024

The staff are always friendly and helpful.

The staff are always friendly and helpful. I have always had a good experience whenever I've contacted them. Yes, I would recommend StepChange Reviewed on: 1st May 2024

Amazing!!

Just amazing helped me massively. Didn't think I could get out of this debt until I found stepchange Reviewed on: 1st May 2024

Stepchange helped me get my life back on track and g...

Stepchange helped me get my life back on track and gave me all the support I needed. Reviewed on: 1st May 2024

I was struggling extremely bad and went onto frustra...

I was struggling extremely bad and went onto frustration as I had so much of debt and stepchange helped me to come out of financial stress and gave me the freedom. They took over everything and I found my best solution here with them Reviewed on: 1st May 2024

Staff at stepchange

They’re very helpful and friendly people Reviewed on: 1st May 2024

StepChange helping me out of debt

StepChange have been a lifeline in providing support and helping to manage my way out debt having been the victim of online fraud. I would certainly recommend to anyone who is facing difficulties with managing a debt problem Reviewed on: 1st May 2024

Very profesional, very caring, easy to talk to, empa...

Very profesional, very caring, easy to talk to, empathetic reaction to your problem. Has the ability to create a calm discussion white the client is very stressed. I know. I was a stressed client. I don't know what I would have done if StepChange didn't exist. Reviewed on: 1st May 2024

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