Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

View other StepChange products

4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

they are always very helpful

sorted out all our problems over the years and kept an eye on our debts. Reviewed on: 16th August 2021

Great stress reliever

We’re there for me in desperate times Reviewed on: 16th August 2021

great group

very helpfull and friendly.very easy to talk to .thank ou all for your help. Reviewed on: 13th August 2021

Step Change lifted a massive weight off my shoulders

I was under a lot of pressure due to debt and couldn't see any hope for the future. I contacted a couple of companies who could help, but they would have charged me every month for their services. Then someone recommended Step Change, who were so helpful and patient. They simply lifted the weight of debt off my shoulders. They gave me hope for my future when at one stage I had none. I am now managing my life and paying back the debt monthly at an affordable amount. It has given me space to breath. Thank you Step Change I don't know what I would have done without you Reviewed on: 12th August 2021

My previous account

Refused to help me when I was self employed even though they took my case while selfemploued they changed their rules so would bo longer help me with my debts Reviewed on: 11th August 2021

What a great team

When the chips are down and every thing is on top of you moeny related these guys just help so much and so understanding Reviewed on: 11th August 2021

Amazing

The stress I was going through at the time was awful. Step change has now taken a lot of that load sitting on my shoulders to help pay my debts at a better pace and an amount I can afford. Reviewed on: 11th August 2021

Amazingly liberating

StepChange enabled me to feel in control of my debt without sacrificing life’s necessities. Reviewed on: 10th August 2021

The only refuge in the eye of the storm

Step Change was the only friend in my darkest of hours a few years back. Having found myself in a perilous financial situation not of my own making, the walls were closing in on me and i had nobody else to turn to. Then Step Change helped me out and provided me with help, advice and so much needed refuge from the relentless torment of creditors hell bent on crushing me. You really learn who you friends are when trouble comes and they don't come any better than Step Change. Life savers !!!! Reviewed on: 10th August 2021

100% support when needed

The staff were extremely helpful and understanding of my financial situation, they put me at ease, and put in place an affordable plan. Many thanks for your support. Reviewed on: 10th August 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 5.00 from 1 reviews
Debt advice
from Business Debtline 0.00 from 0 reviews
Debt Collection
from Darcey Quigley & Co 1.21 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub