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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Best place to get in-depth advise.

I had few telephone conversations that were in depth and step change helped me through all the questions I had. Very thorough in their answers and very helpful. Reviewed on: 1st May 2024

A couple of years ago I found my self out of work be...

A couple of years ago I found my self out of work because of Ill health, my health is deteriorating, I was worried sick had no way of paying my debts and I was becoming so depressed it was terrifying. Step change have been absolutely marvellous from the moment I contacted them , explained my situation and they got the ball rolling , they determined an amount I could pay without causing me further hardship, I get regular statements , and they are easy to contact if need be, either by phone or online. They really are there for you, every step of the way , cannot praise them enough Reviewed on: 1st May 2024

From the off step change have been extremely communi...

From the off step change have been extremely communicative and have answered any questions or concerns I have had so promptly. I now have money each month just for the basics which I was previously struggling with. I would highly recommend step change to anyone ◡̈ Reviewed on: 1st May 2024

Light at the end of the tunnel

From start to finish they understand my situation and how I was feeling. They made me feel at ease and not judged. I felt light at the end of the tunnel. I felt hopeful that I was able to get out of a bad situation that was affecting my mental health Reviewed on: 1st May 2024

Stepchange helped me by taking a lot of stress off m...

Stepchange helped me by taking a lot of stress off my shoulders. I feel like I am paying our debts back, but at a level that I can afford. They have taken a lot of pressure from my shoulders. Reviewed on: 1st May 2024

Thank You

What can I say, I had let myself and family down, I thought I had nowhere to go and then I found these guys, friendly, non judgmental, supportive and found me a way to move on, sort myself out and start to get back on track. Which I am doing. Reviewed on: 1st May 2024

Very good customer support

Very good customer support by email or phone Reviewed on: 1st May 2024

Debt management

It was such a positive experience getting in touch with step change to sort my finances out they are so friendly and experienced and sorted everything out for me Reviewed on: 1st May 2024

Great service

Easy application process, and helpful customer service team. Reviewed on: 1st May 2024

Absolutely brilliant service from extremely compassi...

Absolutely brilliant service from extremely compassionate and professional people. Understanding and helpful drum the beginning and throughout. Stepchange removed the burden, guilt, embarrassment and fear of facing my financial issues. Reviewed on: 1st May 2024

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