Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18624 reviews)

View other StepChange products

4.92

Based on 18,624 reviews, last reviewed 13th Jun 2026

187550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great help I have found StepChange staff to be courteous, friendly, informative and helpful. Their site is easy to understand too. Reviewed on: 13th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18624)

Trustworthy debt advice!

Trustworthy debt advice! Easy to use service from those with wholesome hearts ❤️❤️❤️ Reviewed on: 1st May 2024

Helps to talk.

They helped me through huge dept,helped me look at my dept calmly, Took so much worry away just focus on what I can do. It has taken some time as the dept was steep. Still have a small dept but in control now. Reviewed on: 1st May 2024

Very helpful staff, good customer service

Very helpful staff, good customer service Reviewed on: 1st May 2024

Good people friendly and very helpful

Good people friendly and very helpful Reviewed on: 1st May 2024

Step Change have helped me so much.

It's very stressful having money worries. I couldn't switch off from it and was in a really bad position, despite having a reasonably good income. My debts were crippling me and they were coming down extremely slowly due to the extortionate interest rates and then I started missing payments as the cost of living made it impossible to keep up with everything. I've been on my DMP for one month now and Step Change made the whole process very simple by dealing with my creditors on my behalf and agreeing a reduced monthly payment, based on my available finances.. After still receving threatening letters from some of my creditors, I phoned Step Change for advice and was reassured that there was nothing to worry about. I was told to 'trust the process' and not worry about replying, which was very welcome as I just want to pay my agreed monthly amount and try to get some mental peace from the situation I have stupidly put myself in over a number of years. I'd recommend Step Change to anyone who is burdened by heavy debts with no end in sight. I don't feel alone anymore which in itself is a life saver. Speak with them without fear of being judged. You won't regret it. Reviewed on: 1st May 2024

StepChange Debt Charity is the best help when needed

Step change helped me to get back on track with my finances at a point in my life where I thought of thinking that I was going to declare myself bankrupt when I contacted Debt Charity. They guide me through everything to help me start to pay my debts, and because of them, I’m getting to proper financial stability. I’m not there yet, but with their help, I will get there. Thank you. Reviewed on: 1st May 2024

Step Change Ecperience

From the very first contact Step Change have been very helpful and understanding Reviewed on: 1st May 2024

I was in dire straits until I was introduced to Step...

I was in dire straits until I was introduced to Step Change. They have changed my life forever. I highly recommend them in anyone in financial difficulties. Please don’t hesitate to reach out and contact them sooner rather then later when it’s too late. Reviewed on: 1st May 2024

Great debt management and easy to talk to

They are the best and are superb at helping and managing your debt in a unbiased and understandable way. Reviewed on: 1st May 2024

They helped me get back on track with my debt, I don...

They helped me get back on track with my debt, I don’t know what I would have done if they were not able to help me sort it. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 5996 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub