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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Squared my Debt

I don't what we would of done without them. Reviewed on: 10th August 2021

So helpful

They have saved my life with their generosity, planning and expertise. Reviewed on: 10th August 2021

There when I need it most

Step change took a massive weight off my shoulders. They were non judgemental, helpful and quick to get things in place. Reviewed on: 10th August 2021

Help at the point of need

I was very distraught about my financial situation until Step change stepped in for me. The help I received put everything together for me. I have since then be better in my health and management of my finances. I am very grateful. Thanks Reviewed on: 9th August 2021

Saved my life

I honestly couldn’t of even imagined being able to live my life whilst paying off debt. They have helped me in so many ways, they are always supportive and make you feel at ease when talking to them. My mental health has improved dramatically since using this service due to their kind, helpful manner when setting up this. It’s an embarrassing thing to do and they treat everybody with respect and dignity. They are supportive and understanding to your individual needs and I couldn’t thank them enough. Reviewed on: 9th August 2021

Great help at time of need

Compassionate customer relations team who never judge are offer sound advice for you and the situation you are in. Reviewed on: 9th August 2021

Really helpful & supportive

Every time that I have had a query the staff have been very good at listening to my worries and concerns and have always been supportive and reassuring and have been able to respond with the solution required. Obviously the team have lots of experience. Thank you Reviewed on: 9th August 2021

Stepchange did a great job

Stepchange helped me through the whole thing, explained it all and managed the DMP process and made sure I was keeping up with changes. Reviewed on: 9th August 2021

Lifesavers

StepChange helped me negotiate the financial pitfalls past separation from my husband of 20+ years. I went from a nervous wreck with no hope for the future to the point where I can see I can have a life. Thank you, guys. Reviewed on: 9th August 2021

A light in the dark

When you feel so overwhelmed by your circumstances please do get in touch with step change, they help you budget and fight your corner taking away so much worry and giving you the chance to concentrate on living not worrying, highly recommend. Reviewed on: 9th August 2021

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