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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 28th Aug 2026
93% decrease in 5 star reviews
in the past 90 days
86% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026
Amanda 's avatar
Amanda

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18682)

They are very helpful and supportive

5
They are very helpful and supportive Reviewed on: 1st May 2024
Rushna Begum's avatar
Rushna Begum

Non judgemental

5
Really helpful, non judgemental, treat you as a person Support with contacting debtors, the advisors really do reduce your financial worries. Reviewed on: 1st May 2024
Lorraine's avatar
Lorraine

Been with Stepchange for over 10 yearss.

5
Been with Stepchange for over 10 years. The staff have all always been top class and very knowledgeable in assisting me in my debt crisis. I am indebted to them Reviewed on: 1st May 2024
Marc Maury's avatar
Marc Maury

Great help.

5
Great help. Speed out a plan and helped to keep me on track Reviewed on: 1st May 2024
Richard R's avatar
Richard R

Very understanding and helpful

5
As you can imagine having debt and not being able to afford it and worrying about everything can be awful. Step change has helped so much I feel less stressed and worried I can afford the payments. Anytime I've had to speak to step change they have always been very helpful and understanding. I review my plan each year but I'm sure if I had any problems they would listen and help any way they can Reviewed on: 1st May 2024
Emma 's avatar
Emma

my awful amount of debt

5
i was in debt didnt know where to turn endless phone calls and sleepless nights after searching for someone to help not all companies are bona fide i came across step change they were so helpful and didnt judge me i was put on a payment plan to consolidate my debts and kept phone calls at bay the plan went on for a long time but now im debt free i cannot thank them enough Reviewed on: 1st May 2024
Sue Powell's avatar
Sue Powell

Outstanding!

5
All my interactions with Step Change staff have been outstanding. They possess excellent communication skills and a large reservoir of patience. Reviewed on: 1st May 2024
CQ's avatar
CQ

Excellent intuitive professional experience

5
Excellent intuitive professional experience Reviewed on: 1st May 2024
Jake f's avatar
Jake f

Stepchange has helped me massively.

5
Stepchange has helped me massively. Reviewed on: 1st May 2024
Donna T's avatar
Donna T

Room for improvement

4
Very goog experience but a few things can improve. If Step Change can help nagotiate an early settlement figure with the creditors, it would be good. We had to do this ourselves with little success as we were not experienced or good enough to. Also StepChanbge should try to calll us more on importance updates. The budget plan should be easier to use and van be quite daunting to use. Reviewed on: 1st May 2024
John Ho Man's avatar
John Ho Man

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