Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18623 reviews)

View other StepChange products

4.92

Based on 18,623 reviews, last reviewed 12th Jun 2026

187500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18623)

I had good experience with StepChange

I had good experience with StepChange Reviewed on: 1st May 2024

Great charity, that saved my keister.

Considering it is a charity a lot of help and well laid out plans and advice available. All in a centralised place. All options were explained in detail and there was no bit of information left out. I feel a lot more at ease with my situation now that step change is handling everything. Reviewed on: 1st May 2024

Step Change - I would recommend 100%

Without Step Change taking us on we would have lost our home. We were drowning in debt - Step Change carried out all negotiations with our creditors as I wasn't able to. I have severe mental health problems and Step Change were with us every step of the way. Their staff are amazing - they are always kind, compassionate and extremely helpful - no matter what you need help with. Honestly, Step Change and their staff saved my life. If anyone is in debt and needs help I would recommend Step Change 100%. Reviewed on: 1st May 2024

An invaluable service...

This is an invaluable service and gives significant reassurance when times are tough. It’s a chance to get some financial control back with a credible organisation. Reviewed on: 1st May 2024

Stepchange have been fantastic.

Stepchange have been fantastic. Really supportive colleagues all the way through, giving good information to allow me to make the right decision for myself. Regular updates and statements are great, but I also really value being driven to do regular financial reviews too - really keeps on top of any changes so I don't find myself absorbing them and leaving myself short, or as in case lately not missing the opportunity to end the DMP early by contributing more. Reviewed on: 1st May 2024

I came to Stepchange .

I came to Stepchange . Because we were finding it very hard to cope, I was advised to contact them. They helped to put us on the right track. We pay Set Amount per month I dealt with them on the phone they were fantastic. They were very helpful and very polite and they’re very easy to talk to you. If you Need help. don’t be frightened to contact them all the staff are very professional and friendly they will sort out everything for you Reviewed on: 1st May 2024

Great friendly company

They have been helpful from day one. Listen to you very closely and offer you the best solutions. Always happy to help when you need them. Contact you regular to make sure you are managing things. Website easy to use to keep a check on your debt. Reviewed on: 1st May 2024

Easy enough to setup on line.

Easy enough to setup on line. Have had a few issues with debtors and payments not going through. I’ve had to keep an eye on things and make sure it’s being paid. Reviewed on: 1st May 2024

Always good service.

Always good service. Issues handled promptly and efficiently. Reviewed on: 1st May 2024

Life changing.

Everyone connected with StepChange needs to be thanked massively. They literally do Life Changing works. Thankyou Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.81 from 377 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub