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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
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0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14720)

Empathetic, expert and independent advice

5
Two friends got themselves into serious debt and after a head in the sand period they looked for help. After a few fruitless searches they found Stepchange. They were treated respectfully, they were not judged and were led though the options. They made their choices and they speak eloquently about how the pressure has been lifted from them. Reviewed on: 8th August 2021
M O'Connor's avatar
M O'Connor

Excellent help

5
Step Change helped me get my finances in order and my life back on track , expert advice and an ear to listen to my concerns when I needed it . Reviewed on: 8th August 2021
Peter Tomlinson's avatar
Peter Tomlinson

Stopped me falling apart.

5
When I got into debt from a failing business, Step Change helped me get a handle on the situation, help me deal with debtors, and got me to a much better position. Now clear of debt, I owe them my sanity and my financial health. Reviewed on: 8th August 2021
Andy Warwick's avatar
Andy Warwick

Discreet, patient and helpful.

5
I was lost in a Web of debt. Charges upon charges and no end in sight. Step-Change calmed me and found a path back to clear thinking and a good-nights sleep. Reviewed on: 8th August 2021
Alan Maher's avatar
Alan Maher

Life saving

5
After years of floundering in a large amount of debt I phoned step change. That was 4 years ago, I’m still with them & every year I go through my debt management plan. The service is beyond words. They are kind, understanding, professional & knowledgeable. We are still in debt but life is less stressful thanks to stepchange Reviewed on: 8th August 2021
Tina's avatar
Tina

Very reliable and helpful

5
Helped me to pay my on going debt to catalogue s on time every month don't know wot I would of done without stepchange Reviewed on: 8th August 2021
Louise Marsland's avatar
Louise Marsland

Amazing

5
Very helpful and supportive. This has made such a difference to our lives. Reviewed on: 8th August 2021
Pd's avatar
Pd

They have been very friendly giving me good advice I had a few problems at first they reassured me and sorted the problem

5
I get my review and they are so helpful I don't worry anymore they deal with my credits so it takes the worry of me first class service Reviewed on: 8th August 2021
Julie page 's avatar
Julie page

StepChange: A wonderfully warm and non-judgmental service

5
I have been a client of StepChange for a number of years and in that time, have found them to be a warm and welcoming organisation that puts its clients' interests first in whatever it does. Their handling of my account has brought so many benefits including a stress-free environment, which has helped me tremendously to face my debt problems and deal with them in a calm, efficient and effective way through the StepChange non-judgmental approach to problem solving in a co-creative way. Reviewed on: 8th August 2021
Tom Rooney's avatar
Tom Rooney

StepChange take away the stress

5
StepChange take away the stress of having to deal with mounting debt following a job loss. They deal with everything for you from proving templated for budgets to writing to creditors. You pay them the agreed amount and they then send it to all your creditors. Reviewed on: 7th August 2021
Michelle Houldershaw's avatar
Michelle Houldershaw

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