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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 28th Aug 2026
93% decrease in 5 star reviews
in the past 90 days
86% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026
Amanda 's avatar
Amanda

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18682)

Very Trustworthy & Helpful

5
They are so helpful, most of it is done online. Very easy to use and they are a charity so its free. Completely trustworthy. Reviewed on: 1st May 2024
DV's avatar
DV

Took me from a very desperate situation five years a...

5
Took me from a very desperate situation five years ago to only being 5 months away from debt free. Genuinely saved my life and I cannot recommend these people enough-if you have any problem with debt it will be the best thing you ever did! No judgement, just helpful and reassuring. Reviewed on: 1st May 2024
Stephen D's avatar
Stephen D

Lifesavers!

5
StepChange helped me see light at the end of the tunnel where previously there had been none. My debts had spiralled through my own stupidity and I couldn't see any clear way forward. The staff at StepChange were non-judgemental and helped me deliver a plan accepted by my creditors. It's going to be five years before my debts are cleared, but I sleep better knowing that I'm not going to get any threatening letters or callers. Reviewed on: 1st May 2024
Jerry Ferris's avatar
Jerry Ferris

I find them to be very helpful and understanding.

5
I find them to be very helpful and understanding. Reviewed on: 1st May 2024
Ashley H's avatar
Ashley H

StepChange took away the stress of my financial situ...

5
StepChange took away the stress of my financial situation and left me feeling more in control and less anxious. They don’t judge you, they just help you! Reviewed on: 1st May 2024
Anne H's avatar
Anne H

Don’t be afraid to make that first call to stepchange

5
Step change helped me see the light at the end of a very dark tunnel. The relief I felt the day I picked up the phone was unbelievable. I dreaded making the call but it was single handedly the best decision I’ve ever made. I’ve still got a long way to go to be debt free but I can sleep easy again and don’t dread the front door knocking or the phone ringing. Reviewed on: 1st May 2024
Rachel's avatar
Rachel

Very professional and understanding.

5
Very professional and understanding...Friendly staff who really seem to care and looking for the best way to help you out with your financial difficulties. Would recommend their service to anyone who needs financial help Reviewed on: 1st May 2024
JDN's avatar
JDN

I was struggling with multiple debts, I rang stepcha...

5
I was struggling with multiple debts, I rang stepchange feeling desperate thinking I could get no help, they were supportive immediately putting me at ease and stopping me from panicking. They told me my position was not unusual and that they could help me find a resolution Reviewed on: 1st May 2024
Andrew 's avatar
Andrew

I was struggling with managing to pay my debts and I...

5
I was struggling with managing to pay my debts and I turned to Stepchange to help me find the best solution. At first I felt embarrassed at my situation but the lady who answered my call was very caring, understanding and reassuring. It wasn't too long before we worked out the best solution for me and I began to feel more positive regarding my situation. It was the most important I made in a long time. I just wish I had done it sooner and saved myself a lot of sleepless nights due to worry and anxiety. Thank you Stepchange Reviewed on: 1st May 2024
Lynn Daley's avatar
Lynn Daley

Step change make the impossible, possible.

5
Step change has made a desperate situation manageable. My confidence had returned and I feel like we are getting back on track. They are reliable and the process is really easy to manage. Reviewed on: 1st May 2024
Sally P's avatar
Sally P

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