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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

A great nights sleep

5
The relief it gaves us when we started our plan after I lost my job was beyond belief a literal weight off our shoulders and finally a great nights sleep Reviewed on: 7th August 2021
Ellen Hammond's avatar
Ellen Hammond

help with debt

5
Was so worried could not sleep ,had to see a counsellor doctors advise rang them felt a bit better after the first phone call but once I was on my debt management plan could start feeling like I could get on with my life again best thing I did Reviewed on: 7th August 2021
Sharon Parker's avatar
Sharon Parker

They Are amazing

5
Are amazing If it wasn’t for step change I would’ve lost everything Reviewed on: 7th August 2021
Billy Finch's avatar
Billy Finch

Great experience!

5
I contacted Step change just over 2 years ago due to personal circumstances. They were brilliant, they listened and helped me get my finances in order the best phone call I have ever made. Reviewed on: 7th August 2021
Vicky Ingram's avatar
Vicky Ingram

So freindly understanding helpful non judgmental

5
I've been with stepchange a few years, they have been brilliant at helping me get my finances back under control, and so easy to do and check up on how my debt is reducing with the easy payments it is all in one place one easy payment monthly, I can afford to clear my debts. Definitely recommend them as always freindly helpful non judgemental and they only want to give you peace of mind you can sleep n stop worrying over debt that they are helping you to repay at a pace and amount you can afford to do. Reviewed on: 7th August 2021
Lynne Preston's avatar
Lynne Preston

Life savers. Literally

5
Such amazing empathy, care and non judgemental support. They saved me. I was so low, they helped me sort myself out and live again Reviewed on: 6th August 2021
jo davies's avatar
jo davies

Remakable in work and indeed.

5
I find Step Change to be professionally devoted to helping and restoring confidence in lost hopes. They are helping to stabilize and rebuild my financial capability. Reviewed on: 6th August 2021
ikenna's avatar
ikenna

Amazing Charity.

4
Stepchange helped me when I was at my lowest and didn’t know what to do or what rights I had in relation to my huge debt. They advised me and now I’m debt free.. WONDERFUL! Reviewed on: 6th August 2021
Jane Delaney's avatar
Jane Delaney

Step Change have me my life back.

5
I was on the verge of financial and emotional destruction when I was rescued by Step Change. Reviewed on: 6th August 2021
J's avatar
J

Excellent

5
Always kind understanding helpful and do not pass judgement.altogether an excellent service. Reviewed on: 6th August 2021
Tom Watkins's avatar
Tom Watkins

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