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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18623 reviews)

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4.92

Based on 18,623 reviews, last reviewed 12th Jun 2026

187500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18623)

Stepchange changed my life

Stepchange changed my life, I didn’t know where to turn when I got into debt and struggled to pay it back. As soon as I contacted Stepchange they did everything for me. The letters from debt collectors stopped and that gave me peace of mind. I recommend these highly Reviewed on: 1st May 2024

Great stuff step change .

Very extremely helpful in all aspects of resolving debt problems Reviewed on: 1st May 2024

Step Change are absolutely amazing, They have helped...

Step Change are absolutely amazing, They have helped me so much and have done everything for me handling my debt. I really can't praise them enough. Reviewed on: 1st May 2024

You just have to make that step ...

I was in a very desperate situation financially and I was advised to seek help from StepChange. I did. That was the best step I made. Updating my financial circumstances online as part of my review was easy. I received nothing but excellent serviceand support throughout. Reviewed on: 1st May 2024

Stepchange helped me turn my life around from spiral...

Stepchange helped me turn my life around from spiralling out of control, couldn’t have done it without them. Reviewed on: 1st May 2024

Reassuring , relief from pressures from creditors

Reassuring , relief from pressures from creditors Reviewed on: 1st May 2024

My experience

Step change, supported me in identifying how I could pay off my debt monthly without feeling financially burdened. Reviewed on: 1st May 2024

Reassurance and sound advice.

Every step of my debt repayment process has not only been made possible but has put my mind at ease along the way. I always feel that I have somewhere to turn when things get tough. Reviewed on: 1st May 2024

Felt desperate when I first contacted you.

Felt desperate when I first contacted you. You made everthing so easy to understand, and made me realise I could get out of this mess. Things are so much better now, I don't worry about my debts because I know you have managed it all for me. Reviewed on: 1st May 2024

Excellent service and support

Very easy and quick to set up my payment plan and stop letters from creditors. With my health issues this really helped my wellbeing and I would recommend them to anyone with similar issues. I can now plan ahead, knowing what I owe and when it will be repayed Reviewed on: 1st May 2024

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