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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Excellent Support and Compassion

Since starting my relationship in 2011 have had nothing but good experiences Reviewed on: 3rd September 2021

Amazing service and very professional

Very helpful good communication and gave me peace of mind Reviewed on: 3rd September 2021

Brilliant service

Since my engagement with step change, I have had a peace of mind. Everyone speaks to me with respect, compassion and care. Now, I recommend step change to my clients too. Reviewed on: 3rd September 2021

Exceptional service.

Would have been under more dept if stepcahnge wasn’t there with their exceptional service and experience. Has turned my financial life around in few years. Keep the good work guys. Reviewed on: 3rd September 2021

So easy to deal with and my creditors are happy with the way they work

They’ve been supportive, helpful, professional and always given clear information Reviewed on: 3rd September 2021

Great Service

Very helpful & supportive service providing sound advice Reviewed on: 3rd September 2021

The help I have received has been wonderful very understanding of each individual's circumstances.

When your Bank actually praise them and say I have made the right choice by going to Step Change says it all. Reviewed on: 3rd September 2021

Life saving

This company stepped in & made an agreement with my creditors allowing me to breathe & give me my life back Reviewed on: 3rd September 2021

Excellent

Excellent customer service and care. Staff show compassion and care for the customers they help. Reviewed on: 3rd September 2021

Peace of mind

After contacting Step change they gave me back my peace of mind and made it possible to move on with my life. Reviewed on: 3rd September 2021

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