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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Amazing!!

Just amazing helped me massively. Didn't think I could get out of this debt until I found stepchange Reviewed on: 1st May 2024

Stepchange helped me get my life back on track and g...

Stepchange helped me get my life back on track and gave me all the support I needed. Reviewed on: 1st May 2024

I was struggling extremely bad and went onto frustra...

I was struggling extremely bad and went onto frustration as I had so much of debt and stepchange helped me to come out of financial stress and gave me the freedom. They took over everything and I found my best solution here with them Reviewed on: 1st May 2024

Staff at stepchange

They’re very helpful and friendly people Reviewed on: 1st May 2024

StepChange helping me out of debt

StepChange have been a lifeline in providing support and helping to manage my way out debt having been the victim of online fraud. I would certainly recommend to anyone who is facing difficulties with managing a debt problem Reviewed on: 1st May 2024

Very profesional, very caring, easy to talk to, empa...

Very profesional, very caring, easy to talk to, empathetic reaction to your problem. Has the ability to create a calm discussion white the client is very stressed. I know. I was a stressed client. I don't know what I would have done if StepChange didn't exist. Reviewed on: 1st May 2024

Best place to get in-depth advise.

I had few telephone conversations that were in depth and step change helped me through all the questions I had. Very thorough in their answers and very helpful. Reviewed on: 1st May 2024

A couple of years ago I found my self out of work be...

A couple of years ago I found my self out of work because of Ill health, my health is deteriorating, I was worried sick had no way of paying my debts and I was becoming so depressed it was terrifying. Step change have been absolutely marvellous from the moment I contacted them , explained my situation and they got the ball rolling , they determined an amount I could pay without causing me further hardship, I get regular statements , and they are easy to contact if need be, either by phone or online. They really are there for you, every step of the way , cannot praise them enough Reviewed on: 1st May 2024

From the off step change have been extremely communi...

From the off step change have been extremely communicative and have answered any questions or concerns I have had so promptly. I now have money each month just for the basics which I was previously struggling with. I would highly recommend step change to anyone ◡̈ Reviewed on: 1st May 2024

Light at the end of the tunnel

From start to finish they understand my situation and how I was feeling. They made me feel at ease and not judged. I felt light at the end of the tunnel. I felt hopeful that I was able to get out of a bad situation that was affecting my mental health Reviewed on: 1st May 2024

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