Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

View other StepChange products

4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Very helpful highly recommended

Very helpful highly recommended helped sort out my debts stress free Reviewed on: 2nd May 2024

Helped when hit bottom and advised best course of ac...

Helped when hit bottom and advised best course of action Reviewed on: 2nd May 2024

Stepchange saved me life literally saved my life!

They literally saved my life! I was despairing and depressed as my bank had shut my account and started charging astronomical interest on my credit cards. I was recommended Stepchange and they froze the exorbitant interest charges so I could stand a chance of paying off the capital. Still think they are angels. Thank you all so much! Reviewed on: 2nd May 2024

STEPCHANGE have always helped me managing my debt to...

STEPCHANGE have always helped me managing my debt to an extreme level and so grateful and pleased with their excellent and quality customer service.Keep it up Reviewed on: 2nd May 2024

They where fantastic, took all the stress away where...

They where fantastic, took all the stress away where incredibly helpful understanding and efficient. They took so much off my shoulders by helping to bring the unmanigibable into something manigable Reviewed on: 2nd May 2024

All of the staff have been helpful and caring of my...

All of the staff have been helpful and caring of my situation. It felt like they genuinely wanted to help. Reviewed on: 2nd May 2024

Step change helped me get my life back on track

Was in lots of debt even though I was working in a professional field. I felt embarrassed asking for help but it had to be done. I was treated with respect and with professionalism. Step change has changed my life and got me on track to sort out my debts and will be debt free in 12 months. It has made me reflect on my purchases and what I need and don't need. It has definitely made me reflect on using credit effectively to increase my credit score and not to get into uncontrollable debt again. Reviewed on: 1st May 2024

Excellent service.

Excellent service. Very helpful. Easy to do. Reviewed on: 1st May 2024

Help is at hand

Just the most understanding and professional people I have come across.They listen and advice you on what options are open to you, couldn’t of done it without them. Reviewed on: 1st May 2024

Needed support

Understanding professional supportive and distressing at a time that is so stressful and over bearing Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub