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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Responsible debt advice

Stepchange have been very helpful in assisting us with a responsible repayment plan. Another debt advice company advised me to withdraw all available credit on our credit cards, keep the money and then enter into an IVA. We already had significant debt and this would have increased the debt. As we have a mortgage we would have been expected to try and re-mortgage after 5 years for the whole of the debt (including the additional cash withdrawals and probably their fees too). They were confident we would not be approved for a re-mortgage and that the debt would be written off after a further year. However, for us it felt unethical and a big gamble. Stepchange were professional from the outset and soon had us a repayment plan approved that worked for us and the creditors. Reviewed on: 5th August 2021

Best help you can get

Excellent advice given that allows you some peace of mind. Very knowledgeable advisers. The best thing I have ever done was choosing stepchange as my advocate. All the hassle is taken away. Reviewed on: 5th August 2021

Fantastic service

Step change are absolutely brilliant, They have helped me so much when I didn't know where else to turn, I can actually manage my debt and feel I can live too Reviewed on: 5th August 2021

They saved my life and changed it forever

I was at rock bottom, my mental health was at a shocking low. My partner told me about step changes and I plucked up the courage to ask for financial help . They were helped me every step of the way and I’m glad to say that the light at the end of my financial struggles is nearly over . Reviewed on: 5th August 2021

Helpful

Always there for your when needed the most Reviewed on: 5th August 2021

Amazing, supportive, make it easy.

Have recommended step change to everyone I know who is struggling financially. The tools are easy to use and the customer service is excellent, friendly, reassuring and extremely helpful with no judgement. Any changes or concerns they are quick to help you sort out. They deal with everything for you making what could be difficult situations/conversations easy. Since finding step change a weight has been lifted and I feel I can breath again. Thank you so much stepchange. Reviewed on: 5th August 2021

Excellent effort to help me and keeping calm down. I'm glad to contact with Stepchange. I'm much happy and l can see my forward, future.

I was having hard time to pay my bill. I couldn't work, because l was think to much about it. After l contact with Stepchange all change. They are very helpful and explain to me all. So lm now on my paying and l can see my future. Reviewed on: 5th August 2021

Friendly, professional and just brilliant at their job!

I honestly cannot speak highly enough of this company. So helpful and very easy to talk to. Thank you Stepchange for being excellent at what you do. Reviewed on: 5th August 2021

Fantastic support

This company has been incredibly supportive and has given me wonderful support and advice Reviewed on: 5th August 2021

Fantastic non judgemental

Very nervous at first but so glad I did they helped me with everything and so happy I contacted them Reviewed on: 5th August 2021

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