Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18622 reviews)

View other StepChange products

4.92

Based on 18,622 reviews, last reviewed 12th Jun 2026

187450% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange change everything for me. StepChange change everything for me. I was worried about coping with my debt however, they helped me sort everything out with my creditors so I can ca... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18622)

Absolutely amazing service

They helped me get my finances back on track. Reviewed on: 1st May 2024

Brilliant and Very supportive

I have always have been able to communicate my situation and they have always been able to help the situation and have cleared so much debt which enabled us to keep our mortgage, an amazing service and have recommend to many people who financial difficulties that they need assistance and help. Reviewed on: 1st May 2024

Help when you really are at your lowest

I have been with stepchange a while, recently I had to amend my payments as I can no longer work full time due to caring for my husband. Everything was sorted out online and I now pay less helping me to manage my finances. Reviewed on: 1st May 2024

Joined StepChange 6 years ago Senior Citizens both...

Joined StepChange 6 years ago Senior Citizens both in our 70’s business had to be closed due to health problems and were desperate for help. Recommended by friend to see if Step Change could help and the rest is history Reviewed on: 1st May 2024

So easy to complete online.

So easy to complete online. I did everything online and email. I get overwhelmed talking to people sometimes, so was glad they had this option. When I did have a query two months into my plan. The advisor on the phone was courteous and helpful. Not at all stressful using Step Change. Reviewed on: 1st May 2024

A Lifeline for those Struggling with Debt

StepChange allowed me to claw myself out of poverty by freezing the interest on my debts and allowing me to pay them off in manageable monthly payments. I can' t thank them enough, they really turned my life around, and I've no idea where I'd be now without their help. Reviewed on: 1st May 2024

Staff are so professional and caring.

Staff are so professional and caring. Someone is always ready to help. Website easy to navigate. Have helped me so much. Reviewed on: 1st May 2024

100% Recommended to help clear debt

Step change has really helped me get a hold on my finances and start to clear my debt. It's affordable and have already suggested them to a few friends. Reviewed on: 1st May 2024

Very helpful, easy to communicate and very professio...

Very helpful, easy to communicate and very professional staff. Reviewed on: 1st May 2024

First time

I was a bit weary about contacting StepChange but they were so helpful and made me feel at ease. They explained everything and how it all worked. I didn’t need to speak to them as that was a problem with my anxiety so was able to do it all on line Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.87 from 2115 reviews
Debt Management
from DFH Financial Solutions 4.11 from 4 reviews
Debt advice
from Business Debtline 4.26 from 24 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub