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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Great charity, that saved my keister.

Considering it is a charity a lot of help and well laid out plans and advice available. All in a centralised place. All options were explained in detail and there was no bit of information left out. I feel a lot more at ease with my situation now that step change is handling everything. Reviewed on: 1st May 2024

Step Change - I would recommend 100%

Without Step Change taking us on we would have lost our home. We were drowning in debt - Step Change carried out all negotiations with our creditors as I wasn't able to. I have severe mental health problems and Step Change were with us every step of the way. Their staff are amazing - they are always kind, compassionate and extremely helpful - no matter what you need help with. Honestly, Step Change and their staff saved my life. If anyone is in debt and needs help I would recommend Step Change 100%. Reviewed on: 1st May 2024

An invaluable service...

This is an invaluable service and gives significant reassurance when times are tough. It’s a chance to get some financial control back with a credible organisation. Reviewed on: 1st May 2024

Stepchange have been fantastic.

Stepchange have been fantastic. Really supportive colleagues all the way through, giving good information to allow me to make the right decision for myself. Regular updates and statements are great, but I also really value being driven to do regular financial reviews too - really keeps on top of any changes so I don't find myself absorbing them and leaving myself short, or as in case lately not missing the opportunity to end the DMP early by contributing more. Reviewed on: 1st May 2024

I came to Stepchange .

I came to Stepchange . Because we were finding it very hard to cope, I was advised to contact them. They helped to put us on the right track. We pay Set Amount per month I dealt with them on the phone they were fantastic. They were very helpful and very polite and they’re very easy to talk to you. If you Need help. don’t be frightened to contact them all the staff are very professional and friendly they will sort out everything for you Reviewed on: 1st May 2024

Great friendly company

They have been helpful from day one. Listen to you very closely and offer you the best solutions. Always happy to help when you need them. Contact you regular to make sure you are managing things. Website easy to use to keep a check on your debt. Reviewed on: 1st May 2024

Easy enough to setup on line.

Easy enough to setup on line. Have had a few issues with debtors and payments not going through. I’ve had to keep an eye on things and make sure it’s being paid. Reviewed on: 1st May 2024

Always good service.

Always good service. Issues handled promptly and efficiently. Reviewed on: 1st May 2024

Life changing.

Everyone connected with StepChange needs to be thanked massively. They literally do Life Changing works. Thankyou Reviewed on: 1st May 2024

Best move I ever made.

Best move I ever made. After being in debt for years I was finally persuaded to take action. Now I see my debts getting smaller by the month and will be debt free in the next year. Great service, easy to set up and a big weight off my mind. Reviewed on: 1st May 2024

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