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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Truly Wonderful

A friendly voice & a ray of sunshine when things got so terrible. We’ll be forever grateful of their help. Reviewed on: 6th August 2021

They are amazing

Step change actually changed my life!!i was in debts and stressed until when i got introduced to them,my case got handled well and I’ve been the happiest person ever since!!they’ve always been there,so helpful and caring!thank yop step change for taking me out of depression I appreciate you Reviewed on: 6th August 2021

Lifesavers

Absolute saviours so professional and helpful. I don’t know what I would of done without the help and support. I thank you for helping my family’s future. 100% should win this award. Thank you from the bottom of my heart. Reviewed on: 6th August 2021

Amazing in a Crisis

It's the people that make Step Change amazing. They are compassionate and listen without judgement and they are very understanding. I am glad I went to them once I got over my shame in finding myself in the situation I did. Thank you Step Change. Reviewed on: 6th August 2021

Great service

Such a brilliant service, they’ve helped me out of a dark place in my life. And a weight has been lifted. Reviewed on: 6th August 2021

Great Service

Great Service and Helpful all time made me feel less stressed after the first call and heading the right direction Reviewed on: 6th August 2021

Sardar

Save people’s life by helping them restart they life again Reviewed on: 6th August 2021

Just brilliant people

Best help I have ever had, most understanding people ever. Reviewed on: 6th August 2021

Amazing

So helpful and reassuring. Definitely recommend their service. Reviewed on: 5th August 2021

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

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