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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18622 reviews)

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4.92

Based on 18,622 reviews, last reviewed 12th Jun 2026

187450% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange change everything for me. StepChange change everything for me. I was worried about coping with my debt however, they helped me sort everything out with my creditors so I can ca... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18622)

StepChange has completely saved my life

I was seriously struggling with my debt and StepChange has completely saved my life with their help. Thank you StepChange. Reviewed on: 1st May 2024

Debt free thanks to StepChange

I was over £30K in debt when I went to StepChange and under 14 years managed to clear the entire debt within my means. They allowed for you to address your debt without compromising on day to day essentials and the occasional treat !! I would recommend the support from StepChange to anybody . I am still debt free and will not ever be in debt again. Reviewed on: 1st May 2024

Step change change my life with the help for my...

Step change change my life with the help for my debits Reviewed on: 1st May 2024

Stepchange are very professional and make managing y...

Stepchange are very professional and make managing your debts a lot less stressful Reviewed on: 1st May 2024

Very helpful and informative on what to do and optio...

Very helpful and informative on what to do and options available, went through budget to see where we could cut back. Also advised what we may get from creditors and how to deal with any letters. Always helpful Reviewed on: 1st May 2024

StepChange helped me breath again & helped me naviga...

StepChange helped me breath again & helped me navigate through an extremely difficult time. They gave sound advice & at no time did I feel judged. I felt supported & was given practical help. I wouldn’t hesitate to recommend them. Reviewed on: 1st May 2024

Amazing!

They saved us from bankruptcy, their help and understanding was second to none, we were never made to feel embarrassed about our situation. We were in serious debt but after being on a DMP for eight years we are nearly there! They just took the stress away, and now we can sleep at night. Reviewed on: 1st May 2024

Step changed helped me massively with my debts .

Step changed helped me massively with my debts . Reviewed on: 1st May 2024

They are absolutely fantastic, they sorted all my de...

They are absolutely fantastic, they sorted all my debts and contacted my creditors so I didn't have anymore added stress. Reviewed on: 1st May 2024

Can't speak highly enough about them, first class se...

Can't speak highly enough about them, first class service and help Reviewed on: 1st May 2024

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