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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Highly recommended

I have used step change for for a while now and have found that they helped me a great deal in managing my debts. I am immensely grateful for their assistance and would highly recommend them to anyone who is in need of financial help. Reviewed on: 27th May 2026

Excellent service

Wheni thought all was impossible they gave me a affordable plan and direction very helpful indeed a, most gratful Reviewed on: 27th May 2026

Step Change advised and assisted me in resolving my...

Step Change advised and assisted me in resolving my debt issues with no judgment. I found them friendly, well informed and efficient. Reviewed on: 27th May 2026

Debt advice

Been really helpful helping me get my finances back on track after being off work with an illness, would be spiralling without their help Reviewed on: 27th May 2026

I have my life back

I have found Stepchange to let me have my life back instead of spending every minute worrying about my finances.I can sleep at night. Reviewed on: 27th May 2026

They are so helpful i dont know where i would be wit...

They are so helpful i dont know where i would be without them Reviewed on: 27th May 2026

only ever had a great experience

only ever had a great experience Reviewed on: 27th May 2026

communication process

Excellent communication throughout process Reviewed on: 27th May 2026

Help on the long road

It is helping me on my road to being debt free. I was not sure whoch way to turn, or how to go about things, people don't really talk about debt. Finding StrepChange was a real relief. Reviewed on: 27th May 2026

Literally saved me from disaster

Literally saved me from disaster Reviewed on: 27th May 2026

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