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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14720)

Almost there

5
I have been repaying debt since my divorce in 2004. I am a few months away from repaying everything I owed. Stepchange enabled me to live a better life. And I am almost there. Reviewed on: 5th August 2021
Carolpeach2017@hotmail.com's avatar
[email protected]

Recommended

5
Provides Outstanding and reliable Service Reviewed on: 5th August 2021
Alhaji Bayang's avatar
Alhaji Bayang

Very understanding

5
Very concerned and gracious staff Full of support and advice 100% committed to supporting and help people in desperate need Reviewed on: 5th August 2021
tjohnson@stjohnscollege.co.uk's avatar
[email protected]

Life saver

5
Stephanie has been amazing in allowing us to regain our lives back by helping sort our financial struggles which was a massive wrench round our necks. Would definitely recommend them Reviewed on: 5th August 2021
Helen 's avatar
Helen

Very helpful

5
I lost my job during the pandemic and my debt was becoming unmanageable,Step Change helped me out immensely, the staff are very down to earth ,dont judge you and polite..Thank you Step Change. Reviewed on: 5th August 2021
Martin Thornton's avatar
Martin Thornton

Excellent service

5
Always there to help , I sleep so much better at night now , I’m not constantly waking up worried sick how am I going to pay my bills , thank you so much for saving me.? Reviewed on: 5th August 2021
H Lucas's avatar
H Lucas

Brilliant

5
Helped me out with my debts, thank you stepchange, if it wasnt for you, i dont know where i would be now Reviewed on: 5th August 2021
Karen payne's avatar
Karen payne

Help when we needed it

5
Thank you for all the help. Each process was explained and Stepchange help us through. Reviewed on: 5th August 2021
Jay's avatar
Jay

Very helpful and exactly what I needed.

5
Debt steadily increased with job loss, phoned these guys up and they acted as the middle man of sorts. Advice was spot on, and the plan they set up along with the budgeting was extremely helpful. Reviewed on: 5th August 2021
John Schindler's avatar
John Schindler

Help when it's needed most

5
I have been with StepChange for over 6 years and they have always been there to support me. They do not judge and they keep all the stress away by giving accurate, timely and friendly advice. Reviewed on: 5th August 2021
Rob Gore's avatar
Rob Gore

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