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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Helpful

5
Takes a lot of stress away helps you to find out how got into det how mange a way out Reviewed on: 5th August 2021
Ladylooo 's avatar
Ladylooo

Helper

5
Gave me a lot of help and guided me with my finances Reviewed on: 5th August 2021
Ron Rolfe's avatar
Ron Rolfe

Great company

5
Great company always willing to help you with your debt problems Reviewed on: 5th August 2021
Robert Wiseman's avatar
Robert Wiseman

step change changed my life

5
we were in a lot of trouble and i thought i would lose everything but they where very calm and talked us through everything and everything is ok now and I'll be debt three in a few years Reviewed on: 5th August 2021
m thorn's avatar
m thorn

friendly helpful understanding

5
do not judge you fast friendly service Reviewed on: 5th August 2021
janet's avatar
janet

Help and guidance

5
Step change have helped me so much, with me every step of the way, nothing was to much trouble for them , I dont know where I’d be now without Step change, fantastic work , Thank you. Reviewed on: 5th August 2021
Mjcole54@gmail.com's avatar
[email protected]

Help me a lot

5
without stepchange my life would have been not worth it Reviewed on: 5th August 2021
Rich Biggs's avatar
Rich Biggs

Excellent service life-changing

5
After getting in over my head stepchange have been fantastic sorting out affordable payments to my creditors so I am able to sleep better at night without the worry if any debt hanging over me which I couldn't afford Reviewed on: 5th August 2021
Jacqueline's avatar
Jacqueline

Amazing help

5
They were the only ones taking the time to listen to me and my financial situation. Thanks to them I can now live a stress free life. My debts are being dealt with. Reviewed on: 5th August 2021
Mr.B's avatar
Mr.B

The best thing I ever did!

5
I wish I had approached Step Change 20 years ago. They have literally changed my life. I have never felt judged and always spoken to staff who are friendly and supportive. Reviewed on: 5th August 2021
M Dodd 's avatar
M Dodd

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