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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16804 reviews)

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4.95

Based on 16,804 reviews, last reviewed 18th May 2026

100450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change are fantastic and very understanding. Step change are fantastic and very understanding. I would recommend anyone with financial troubles to contact them Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16804)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Excellent Advice

Stepchange were so helpful and allowed me to move on with my life with the confidence that matters were managed properly giving me room to breathe again!! Reviewed on: 10th July 2023

Understanding, Patient, Fast Acting

I have had a fantastic experience with Step Change. Spent a couple of hours talking through a solution in the form of a payment plan. they then dealt with the creditors directly. All I have to do is meet the monthly payment. No issues at all. Reviewed on: 10th July 2023

Help with the management of debt

After finding myself in a situation with mounting debt and suffering with severe anxiety, I came to a point where I could see no way forward. i contacted Step Change who helped me set up a DMP, this was set up and in place within a week, I cannot thank them enough. My DMP has been in place for 6 months now and i cannot express enough how this has helped me, The peace of mind that this has given me - we there are no words. i can now see a way forward, I will have repaid all of my debts in just under 4 years - this wouldn't have been possible without Step Change. I cannot thank them enough. Reviewed on: 10th July 2023

Unbeatable Service

I suffer with Bipolar disorder and ADHD and step change have helped me in ways I could not get down in this review. Almost all the Staff are reliable and supportive and always make me feel happy and secure. I have no idea what I would do without Step change they are a credit. And not one I owe back. Reviewed on: 10th July 2023

Excellent, non judgmental advice

Step Change listened to my situation, help me put together a budget, and explained my options clearly and concisely. At no time were they critical or judgmental, only sympathetic and helpfully. I highly recommend Step Change for anyone experiencing debt problems. They help lift a huge burden and set me on the road to financial recovery Reviewed on: 10th July 2023

Freindly and helpful

Friendly, helpful advice from non judgmental staff that really helped to lift a cloud that had hung over me from my debt issues for a long time. Thankyou. Reviewed on: 10th July 2023

DMP

was able to set up a repayment plan for over £30,000 of debt. The advisors were so helpful and none Judgemental . A truly professional outfit . I now sleep at night . Thank you all Reviewed on: 10th July 2023

Absolutely amazing service

Step change have changed my life. Helped me through a difficult time bringing my debt solution made easy. Highly recommend this service to anyone struggling. Friendly and put your mind at ease. Can’t thank them enough. Reviewed on: 10th July 2023

Money

Helpful and efficient Excelent advice Reviewed on: 10th July 2023

Changed my life

The staff are so friendly and supportive. With their help I was able to face up to my debts and make a change to my finances and life. Reviewed on: 10th July 2023

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