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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Amazing

Always helpful, brilliant and excellent customer service and understanding. Reviewed on: 5th August 2021

Life saver

Without step change I would still be feeling lost, scared and not having any control of finances and more importantly it gave me back a life. Reviewed on: 5th August 2021

Perfect service

A lifesaver and amazing customer service Reviewed on: 5th August 2021

Very helpful and reassuring

I found StepChange to be very helpful, friendly and reassuring, easy to talk to and never once did I feel I was being judged. Reviewed on: 4th August 2021

Been with Step Change for a number of years, without any problems. problems

Once your are with Step Change it feels like a weight has been taken of your shoulder. Reviewed on: 4th August 2021

Changed our life for the better

After years of having credit cards and our bank arranging consolidated loans. Thinking they were helping us, until it got to an unmanageable state. Step change helped manage our debts over 10 years ago, there is now light at the end of the tunnel. Thank you Step Change. Reviewed on: 3rd August 2021

A few mistakes.

Some teething problems at first. They have been fine since Reviewed on: 3rd August 2021

never give up talk to StepChange first

With the death of my husband and the loss of his income, i found myself unable to meet and cope with our joint debts. Frantic and having no impartial person to talk to, it was suggested i talk to StepChange, this i did. StepChange listen to me about my financial difficulties, then advised me on possible solutions. i decided on a DMP and from that day on i saw a debt free future again. With StepChanges valuable and friendly help, my life is now less stressful. I can't thank StepChange enough. Reviewed on: 3rd August 2021

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

A great debt help company

I think Stepchange and their staff are awesome! They are extremely helpful, non judgemental and are willing to help you in way that they can. Reviewed on: 3rd August 2021

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