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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,606 reviews, last reviewed 11th Jun 2026
186700% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

They are very helpful, patient, informative, realist... They are very helpful, patient, informative, realistic, kind...... Reviewed on: 11th June 2026
Kate's avatar
Kate

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18606)

Great honest down to earth and I felt like they were...

5
Great honest down to earth and I felt like they were on my side, can’t rate them highly enough Reviewed on: 1st May 2024
Tessa's avatar
Tessa

I got myself in a very deep hole, my partner recomme...

5
I got myself in a very deep hole, my partner recommended step change and in 6 months time I will be debt free Reviewed on: 1st May 2024
William Stewart's avatar
William Stewart

I have a DMP in place thanks to Stepchange and have...

5
I have a DMP in place thanks to Stepchange and have to thank them for giving me a chance to sort my financial situation out as the alternative for me was to be a very very dark place as I had a multitude of debts and getting the parties to see I was willing to try and sort my errors out would not have been possible without Stepchange and their brilliant staff. I would say to anyone that they get in touch and start the journey back to recovery and a life again. Reviewed on: 1st May 2024
T's avatar
T

Letters have stopped coming .

5
Letters have stopped coming . Bad thing is I keep getting phone calls about my debt and solutions Reviewed on: 1st May 2024
David 's avatar
David

Given my life back

5
The advice and help provided by Stepchange has given me my life back. I was just existing and drowning in debt but now I can see the light at the end of the tunnel. I was given a very clear plan. Reviewed on: 1st May 2024
Amanda Ord's avatar
Amanda Ord

Light at the end of the tunnel

5
The best thing I ever did after a gradual accumulation of debt throughout my thirties from getting married,getting a mortgage and a having a young family,was to get on a debt management plan with stepchange and avoid paying extortionate interest to all my creditors,which would've kept me in debt for decade's.I'm now into year 6 of a 6 year plan and have paid back over £28,000 of non-mortgage debt....I can finally see light at the end of the tunnel!!! These guys are brilliant and I would fully recommend getting in touch with them if you are struggling with debt. Reviewed on: 1st May 2024
Mikey 's avatar
Mikey

a very good company

5
always very helpful and will listen to your problems and advise accordingly Reviewed on: 1st May 2024
df's avatar
df

Peace of mind

5
They help me sorting debts out, iam sleeping at night now, it's so quick and easy to follow the steps, and so easy speaking to them, iwas so scared talking about it, Reviewed on: 1st May 2024
Anthony O's avatar
Anthony O

After illness found debts overwhelming.

5
After illness found debts overwhelming. Stepchange took control and I am now debt free. It took a while but they helped me through. Would recommend to anyone. Don’t delay if you need help the sooner you take action the better for you. Reviewed on: 1st May 2024
Mick A's avatar
Mick A

Thankyou Stepchange!

5
Stepchange dramatically changed my situation and solved all my money worries. They helped me manage my money and find a suitable solution to repay my debts. Reviewed on: 1st May 2024
Jack G's avatar
Jack G

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