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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Always easy to talk to them and get the answer to re...

Always easy to talk to them and get the answer to resolve the issue. Reviewed on: 1st May 2024

In the darkest hours

Took all the stress away from dealing with my creditors. Absolutely fantastic service. Reviewed on: 1st May 2024

It’s been very helpful keeping creditors at bay bein...

It’s been very helpful keeping creditors at bay being long term disabled and still waiting for operations & treatment. The help and support has been much appreciated. Reviewed on: 1st May 2024

Brillant service would recommend

Brillant service would recommend Reviewed on: 1st May 2024

Such a wait of my mind!

Such a wait of my mind! You just can’t describe how this has changed my mental state of mind. Reviewed on: 1st May 2024

They have helped me so much ,very grateful to them...

They have helped me so much ,very grateful to them Reviewed on: 1st May 2024

Best decision I could make

I think I made the best decision by asking Stepchange for help with my debt. Very helpful team, everything made clear and easy! No problems at all for the last 18 months, just paying each month what I can without hassle. Stepchange is a national charity so no hidden costs! Reviewed on: 1st May 2024

Able to help with lowering debt payments in a man ab...

Able to help with lowering debt payments in a man able amount,customer service is great and very helpful Reviewed on: 1st May 2024

Simply the besting ...

Simply the best at helping people like me who have difficulty in understanding budgets ans money matters Reviewed on: 1st May 2024

Step change a brilliant service

Step change is so easy to contact they give a excellent service and advice dealing with issues that you may have very quickly Reviewed on: 1st May 2024

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