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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

No way out?? Yes there is.

I was lost, drowning in debt with no way out. Once I contacted step change the advisor was a friendly ear and helped me both emotionally and financially. I felt shame and anger at myself for letting my situation get the better of me. Now I’m debt free having paid all my creditors back everything I owed. Step change were able to stop more interest being added to my debts and sorted a payment plan out for me and became the intermediary between my creditors and me. Reviewed on: 1st May 2024

Knowledgeable patient kind advisers who talked me th...

Knowledgeable patient kind advisers who talked me through every step, explained my options & provided all the information I needed to get help Reviewed on: 1st May 2024

StepChange Saved the Day!!

My debts were spiralling out of control, particularly with the addition of high interest rates. I didn’t know which way to turn and then thankfully I heard about StepChange. They were absolutely invaluable with their help in working out a realistic payment plan for me with the debtors. It was such a relief to be able to talk to someone about it as I hadn’t told family or friends about my situation. I was working more than full-time hours but struggling to keep my head above water, just to pay for basic living costs. They were very understanding. I will be eternally grateful to them and highly recommend their services! Reviewed on: 1st May 2024

Realy helpful, a massive weight lifted of my shoulde...

Realy helpful, a massive weight lifted of my shoulder, They manage my DMP and everithing is hassle free and straight forward Reviewed on: 1st May 2024

Brilliant !

The StepChange team are helpful, polite and patient ! Thank you Reviewed on: 1st May 2024

Very happy with my experiences with StepChange.

Very happy with my experiences with StepChange. Reviewed on: 1st May 2024

Superb team !

Superb team ! Always knowledgeable and helpful Reviewed on: 1st May 2024

Stepchange were brilliant in helping me to deal with...

Stepchange were brilliant in helping me to deal with my debts, they took me through the options available to me and then dealt with everything which is what I needed at the time. Reviewed on: 1st May 2024

Great honest down to earth and I felt like they were...

Great honest down to earth and I felt like they were on my side, can’t rate them highly enough Reviewed on: 1st May 2024

I got myself in a very deep hole, my partner recomme...

I got myself in a very deep hole, my partner recommended step change and in 6 months time I will be debt free Reviewed on: 1st May 2024

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