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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Step Change Are Amazing

Step Change got me out of the clouds and back into the world. I was a victim of fraud and got swindled out of a lot of money. If it was not for Step Change i don’t know where I’d be now. Thank you so much. Steve Richards Reviewed on: 26th July 2021

they helped me sort out my money

i didn't know where to go & what to do they sorted everything out for me Reviewed on: 26th July 2021

Lifesaver

I was desperate for help with my debts. Stepchange provided that help with no judgement and compassion. Reviewed on: 26th July 2021

Always helpful

Good, professional, knowledgable staff with a manner that puts you at your ease and don't judge you. Reviewed on: 26th July 2021

Helpful

Helpful and reassuring , taking away financial anxiety Reviewed on: 26th July 2021

Standing on our own two feet

Thanks to the service provided, we are able to sort out and pay off our debts, putting us in a better financial position and leaving a brighter future for our children. Reviewed on: 26th July 2021

BEST DMP COMPANY

Step Change has efficiently assisted me to survive despite my debt problems. Thanks very much. Reviewed on: 26th July 2021

Life Savers

Before I contacted Stepchange I was suicidal. I couldn't cope with my debt and could see no way out. Stepchange showed me that all was not lost and gave me the help and tools I needed to put my life back on track. They gave me control back in my life and steered me on a path to becoming debt free. They took all the weight from my shoulders and contacted my debtors with offers of payments and anytime I have a problem or need advice they are always there to support me. Reviewed on: 26th July 2021

A very helpful and professional service.

I was at wits end. I was having anxiety attacks. I saw no way out. Found out about stepchange from a mate. Been with them for years. Any issues I phone them up. No more worries. I can live. Brilliant service. I would recommend them to anyone in dire need and stress from debt. Reviewed on: 26th July 2021

Very good

The guys at step change have really helped me in a big wsy Reviewed on: 26th July 2021

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