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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,665 reviews, last reviewed 16th Jul 2026
75600% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026
Patricia rose's avatar
Patricia rose

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Step change have been my saviours

5
They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020
Lorraine friend 's avatar
Lorraine friend

Debt Management Plan

5
Have been on DMP for long and StepChange can be regarded as that friend you can rely on any time. Am nearly finished and will soon be debt free. Reviewed on: 1st May 2024
George S's avatar
George S

A 5-star service

5
StepChange has helped me to manage my debt by offering support & freezing lender’s interest. Having debts consolidated means I now have only one payment leaving my account each month which is set to my personal budget. Reviewed on: 1st May 2024
KELLY M's avatar
KELLY M

Very helpful

5
Step change have helped me through a difficult financial time. They have taken a lot of stress of my shoulders, which really appreciated Reviewed on: 1st May 2024
Christiane Blair's avatar
Christiane Blair

Finally debt free! .

5
After years of being in debt I finally reached out. And I am so pleased I did! The staff are helpful non judgemental and helped explain the whole process and how it would affect me and my credit score. Just under 4 years and I have paid back everything I owed. I feel accomplished and proud, but most importantly thankful for the help I received. Reviewed on: 1st May 2024
Lucy 's avatar
Lucy

Wrong info given.

1
Yoy told me I didn't have to tell my employer about being on a plan. I have lost my job because of this and raised a complaint I've heard nothing of! Reviewed on: 1st May 2024
Graham 's avatar
Graham

Help when neede

5
Was very worried and being bombarded with demand letters,and had been made to retire.Didn't know where to turn.Looked for help in Internet and found Step change Thank heaven. For all the help and advice,took as much time as I needed to help sort everything out and stop the clamour from my Creditors. Reviewed on: 1st May 2024
L Duffield's avatar
L Duffield

Very helpful and always happy to talk you through th...

5
Very helpful and always happy to talk you through things and help in anyway they can. Reviewed on: 1st May 2024
Simone D's avatar
Simone D

Very helpful

5
I have been with step change for quite awhile they are helping me to clear my debt they keep me on the right path Reviewed on: 1st May 2024
Julie 's avatar
Julie

Step Change is Awesome

5
I’ll call them a Listening Company. Customer service is second to none. They make me feel like I’m paying 1000s for the service I’m receiving. They’re simply awesome. I don’t know what /or where I would be without them. I’m ever so grateful for their support Reviewed on: 1st May 2024
sam 's avatar
sam

Very helpful.

5
Very helpful. Walked me through my options to clear my debts, giving clear advice. Reviewed on: 1st May 2024
Hazel I's avatar
Hazel I

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