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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Lifesavers

Step Change has taken me from a dark place and helped me make life worth living. Great caring people. Reviewed on: 26th July 2021

Amazing Company

We have had 12 Stress free year's. It's been great to have our finances managed, so we can afford to pay them. Also a small amount of surplus money to have a treat. Thank you so much for all your help. Kathryne Reviewed on: 25th July 2021

peace of mind

What a pleasure to have step change help me through problems that i thought could never be solved. Depressed and feeling alone , but not anymore.Step Change did just what they said and I now look forward with out fear. Reviewed on: 25th July 2021

Great help

Have helped me sort myself out friendly staff don’t judge my mistakes Reviewed on: 25th July 2021

Drowning in debt !

From start to finish Step Change were lifesavers by saving me from drowning in debt interest. Since contacting Step Change I now feel I have full control over all my debts. Reviewed on: 25th July 2021

Panic over

Was worried about going on maternity leave and my income reducing so much, was worrying about being able to keep up with my debts and also be able to pay for normal everyday essentials whilst welcoming a new baby, had alot of worry when I should have been excited!! Did a session online, quick and easy and within weeks I had my debt management plan set up at an amount I could afford and felt comfortable with, they helped me to see that living is important. When I went back to work and my income increased but was lower than before due to going back part time I did a new budget based on my new wage and a new affordable amount, I did this over the phone and the people I spoke to where so helpful, didn't judge me at all amd again made me see living is important, helped me to enjoy becoming a new Mum knowing my debts were being dealt with and are still being dealt with. Reviewed on: 25th July 2021

Brillant - help for everyone

Just to Say Thank you for The Service and help to make the BIG STEP CHANGE BIG BIG THANK YOU Reviewed on: 25th July 2021

Took the stress away

Its helpful to know all your bills are looked after in one monthly payment Reviewed on: 25th July 2021

Took my stress away!

Step Change helped me to manage my debts, by doing a budget, I could see clearly what I owed and what I could reasonably afford to pay back. If at any time there was anything that worried me, again, I just called them and they always put me at ease and advised me through it. I could not have managed without them. Reviewed on: 25th July 2021

Years of help and support

Iv been receiving help and support for over 20 years thank you so much Reviewed on: 25th July 2021

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