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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Help when I needed it

Step Change helped me when I was really struggling and it was affecting my whole life, seriously affecting my mental health. Thank you for rescuing me Step Change. Reviewed on: 25th July 2021

Great Service

Great Service, over the phone. Explained thoroughly my options. Reviewed on: 25th July 2021

Life saver

If I hadn't had Step Change recommended to me by The CAB. I doubt very much whether I would be alive today. They were so easy to talk to and have been perfect ever since they came up with my life saving debt package. Thanks Step Change are my saviours Reviewed on: 25th July 2021

Do not judge.

Step change for us has been a life saver, they are helpful, understanding, always polite and don't judge you. I cannot thank them enough for the help they have given us. Reviewed on: 25th July 2021

Wish I had heard of them earlier

Fantastic service. I was struggling with debts and this charity helped me so much. I can't thank them enough. They really are the best Reviewed on: 25th July 2021

Excellent customer service

I would not have had the courage to sort out my debts with my creditors if it wasn't for Stepchange. They have helped me turn my life around and I know that they are there if I need help and support. Reviewed on: 25th July 2021

Brilliant service

They are knowledgeable, understanding, compassionate..a good company to get help from Reviewed on: 25th July 2021

Saved my life!

I cannot express how much Stepchange have helped me. After months of worry, anxiety and stress, they helped me manage my finances and gain control of my life, I am paying my debts and do not feel the need or want credit. And whenever I have any concerns or worries, they're always there to help. I cannot thank them enough! Reviewed on: 25th July 2021

Excellent company

Excellent company helped me so much whem I was at lowest point so easy to talk to and they don't judge Reviewed on: 25th July 2021

A Helping Hand

with StepChange advising and helping the peace of mind that comes with this assistance is priceless to your state of mind, family and relationships. Can't thank them enough Reviewed on: 25th July 2021

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