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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Helping our family survive crippling credit card debts

If it wasn’t for Stepchange, I don’t know where my family and I would be right now. It doesn’t bear thinking about. Previously I had allowed the banks to automatically raise my credit limit, unchallenged, until I was caught in a never ending downward spiral of debt. The banks knew what they were doing, while I wasn’t cute enough to carefully manage what they had given me. Stepchange have proved to me for 6 years now, managing my debt and budgeting, that there is nobody better to turn to when you can no longer cope with the burden of your debts. Stepchange are angels, nothing less. I am a long way from clearing my debts but because of them I know how to budget, how to pay off debts and, more importantly, how to get by in the face of financial adversity. Thank you. Reviewed on: 25th July 2021

Empathic, practical advice

Always reassuring, knowledgeable staff, really help if you're in a hole Reviewed on: 25th July 2021

Debt problems made easier

If you’re worried about debt Step Change will help you through. After a while you’re in control and can get back to living your life. Reviewed on: 25th July 2021

Supportive, professional service

At a stressful time the support given was genuine, not judgemental, professional and knowledgable. Reviewed on: 25th July 2021

Taken the worry away now no threatening letters from creditors

Step Change always there to help if needed and very fair Reviewed on: 25th July 2021

Does what it says on the tin

I was sorted in a matter of hours! Always friendly staff Reviewed on: 25th July 2021

I true lifesaver

Stepchange has helped me sort out my finances which leaves me more time to deal with my wife's Dementia. Reviewed on: 25th July 2021

Helped get my life back on track

StepChange was there during the most difficult time of my life. They quickly and efficiently helped set up my DMP and are always there to support me when I need them. The whole process was easy thanks to friendly and knowledgeable staff. My life is now back on track. Reviewed on: 25th July 2021

amazing service

Stepchange have changed my life, fantastic service, friendly staff and so understanding and helpful I really can’t praise this service enough. I will be debt free in January 2022 that is something I never thought would happen. Thank you stepchange Reviewed on: 25th July 2021

StepChange has our vote!

We were informed about StepChange through one of our creditors and it was the best thing we did when we approached them. We were at our wits end and couldn’t see a way out, letters every day from creditors demanding money which we didn’t have to pay what they asked. We had to swallow our pride and admit that we were in a mess! Straight away StepChange put us at ease, not judgemental I even spoke to an advisor that had been in that position until she was debt free. We made mistakes but not all of it was through our own doing. It will take us a while to get debt free but at least now we are paying all of our creditors and they are fine with what we’re paying. Without StepChange I can’t imagine how our lives would be. We highly recommend this debt charity, please don’t go on in silence be honest with yourself and there is light at the end of the tunnel. Reviewed on: 25th July 2021

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