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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

They have sorted everything out like they said they...

They have sorted everything out like they said they would Reviewed on: 1st May 2024

Pulled out of the abyss

I was in a very horrible financial situation with escalating debts and interests with no solution in sight. I had a significant illness in the family with one my children and over extended myself to get to the solution to her medical problem. After understanding the prognosis, my wife also had to stop working to look after her which left us in a huge mess financially. I had nowhere else to go and no opportunity to even restructure the debts I had. I luckily found Stepchange online and they were a godsend. They have helped me budget, plan and control my debts and I am in a much better place mentally. I am grateful for all the support that was given to me and Stepchange save lives. They definitely saved mine. Reviewed on: 1st May 2024

Step change saved my life ...

Step change saved my life I had no where to turn absolutely amazing and I was not judged Reviewed on: 1st May 2024

Gave me my life back

I was in real debt and didn’t think I would ever get out of it. I was getting letters and phone calls threatening me with court. I was recommended to talk to Stepchange. They helped me sort my finances, work out how much I could afford and which would be the best way forward. They wrote to all my creditors with a plan and the chasing stopped almost immediately. This gave me breathing space and helped me take control of my depression. I am now only months away from being debt free and a life of financial control all thanks to Stepchange. Reviewed on: 1st May 2024

Working with stepchange has lifted so much pressure...

Working with stepchange has lifted so much pressure and I believe with their continued support I will be successful in clearing my debt and I really will be debt free in the future and will stay debt free Reviewed on: 1st May 2024

Gave me my confidence back.

Gave me my confidence back. Before I spoke to StepChange, its was so hard to manage ny finances and operate a healthy wellbeing. Stress and anxiety features heavily. From the first session, it was almost as if some turned the positivity dial up, and I could feel my life getting back on track and my stress levels dropping. The support and simplicity of managing a Debt management plan, is incredible. Such a great experience, and I highly recommend anyone struggling to manage their finances, who are feeling hopeless, there is hope and it’s so each to take that first step. Reviewed on: 1st May 2024

Impartial advise and very supportive

Impartial advise and very supportive Reviewed on: 1st May 2024

How Stepchange gave me my life back

Stepchange changed my life and allowed me to have peace of mind. My experience with them has been invaluable. I am now able to manage my money more effectively. I now feel I have something to look forward to. Reviewed on: 1st May 2024

Always ready to listen and help.

Always ready to listen and help. Staff were able to sort out a good solution and work out a good schedule. Reviewed on: 1st May 2024

StepChange are wonderful

Stepchange have been wonderful with the help that they have provided for me, they have really made a difference to my personal life and taken away the stress and worry that I had previous to getting help with them for debt management. They are a great company and I would definitely recommend them to anyone looking to get debt management. Excellent 10/10 ⭐️⭐️⭐️⭐️⭐️ Reviewed on: 1st May 2024

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