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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

No judgement, just support.

No judgement, just support. It helped me get back in control of a situation that had spiralled. Just a little way to go then I’ll be debt free!! Reviewed on: 27th May 2026

Stepchange helped me get my debts in order.

Stepchange has really helped me gets my debts in order. They are understanding and don’t run you down. They also keep you up to date on what they are doing to help you out. Reviewed on: 27th May 2026

Very helpful

There is always a calm and helpful person to help. Good advice and clear information Reviewed on: 27th May 2026

I was spiralling out of control debt wise as the int...

I was spiralling out of control debt wise as the interest was getting more and more. I contacted Stepchange, the interest was stopped and over the years I managed to pay all the debts off. It's hard going but a massive weight was lifted from my shoulders. Reviewed on: 27th May 2026

Superb support when I really needed it

Superb support when I really needed it and thought there were no options left but they guided me fantastically and helped me sort out my finances mess. Would definitely suggest people reach out to them when they're in a pickle Reviewed on: 27th May 2026

I was at rock bottom before reaching out to Stepchange.

I was at rock bottom before reaching out to Stepchange. Talking to them helped immensely Reviewed on: 27th May 2026

It’s helped me repay my debts at a manageable cost .

It’s helped me repay my debts at a manageable cost . Helped me to budget and stopped me worrying so much Reviewed on: 27th May 2026

Never made to feel embarrassed, it’s just the way yo...

Never made to feel embarrassed, it’s just the way you can do everything online without the embarrassment Reviewed on: 27th May 2026

Helped Me

They helped me so much at a difficult time. I struggle with anxiety and they put my mind at ease. Reviewed on: 27th May 2026

Fantastic charity to deal with.

Fantastic charity to deal with. No judgement at all! Reviewed on: 27th May 2026

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