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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16783 reviews)

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4.95

Based on 16,783 reviews, last reviewed 16th May 2026

99450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Charity After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, th... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16783)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

The best debt management company

These guys are brilliant, they are reassuring, none judgmental, kind, caring. Every step of the way was pretty smooth. There were stressful times, but that’s not on them, if anything they eased that stress. They always answered my questions and calmed me. Genuinely a brilliant organisation, would recommend to anyone struggling to pay their debts. I wasn’t struggling but had so many I got overwhelmed, they calmed me and put things into perspective that the money I owed in my whole life span isn’t a lot. That whilst I needed to start the DMP, it wasn’t unmanageable and gave me a good time frame of how long it would take to pay. I now don’t stress about debts and that is, 100% thanks to them. Definitely award winning service from start to finish. As you can tell, I cannot sing their praises enough Reviewed on: 7th July 2023

Support on financial matters

Splendid process helped with support and procedures!! Support is there when needed!! Reviewed on: 7th July 2023

Gratitude

I can not thank step change enough for being there for me. I took over the role of full time carer for my mother. Leaving a good business, paying all my creditors on time and without hesitation, too having to live on carers allowance and no other income, and getting into debt. Thankfully someone pointed me in the direction of Step Change and through them , i am now paying creditors what i can within my budget, which in turn gives me less stress, and able to be a carer without the worry of when someone will knock on the door. A Big thank you for being there . Reviewed on: 7th July 2023

Fantastic

Took so much weight off my shoulders and really helped me to get my finances back on track. Reviewed on: 7th July 2023

Exceptional

Staff very helpful. Always listen and give the best help they can. Very easy to talk to. Will recommend them to anyone that needs there expertise. Reviewed on: 7th July 2023

Caring, compassionate, professional .. and attentive to me.

The arrival of the cost-of-living shockwave drove me into unsustainable payments on existing debt. I had zero support from anyone, particularly my bank. I approached Step Change desperate for guidance and help. The advisors are exceptionally helpful and attentive to my financial position. I will ALWAYS advise anyone in my position to turn to Step Change. They deliver! They care! Reviewed on: 7th July 2023

Life Changing

It is impossible to show just how grateful I am for the help and advice I have received from Step Change. Struggling with bad depression, bad debt and no disposable income it felt I had nowhere to turn and will be forever in this rut. Then I was recommended this company and within minutes I felt the weight lifted off my shoulders and I could once again begin to see positive steps being made and had some breathing space. Could not sing their praises enough as they have turned my life round Reviewed on: 7th July 2023

Kind and professional service

Professional people who work under pressure with kindness. Reviewed on: 7th July 2023

Great service helps me alot

Thankyou step Change for your guidance towards my debt. The people that work for Step Change are trustworthy and not judging in regards of my debt problem. Keep doing what you're doing. Much love Reviewed on: 7th July 2023

Outstanding

After I hit rock bottom in life with mounting debt i got to a point where I was starting to think there was no way out until I spoke to Step Change. Within a matter of days I had a suitable affordable payment plan in place. I felt like a weight had been lifted of my shoulders. The step change team were incredibly helpful and understanding which made the whole process so easy. They went above and beyond going the extra mile to help me every step of the way. I would recommend (and I have) to anyone and everyone who thinks they need debt advice. Reviewed on: 7th July 2023

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