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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Always friendly and helpful and full of good advice

Always friendly and helpful and full of good advice Reviewed on: 1st May 2024

First class advice and support

I will forever be grateful for the help and support I have been given by the staff at Stepchange. My creditors stopped harassing me for payment, the interest and additional charges stopped after a couple of months and I pay an affordable monthly amount. I highly recommend anybody struggling with debt to contact them Reviewed on: 1st May 2024

Absolutely outstanding don’t know where I would be w...

Absolutely outstanding don’t know where I would be without them Reviewed on: 1st May 2024

Very helpful

Helped me also managing my stress easier now thank you Reviewed on: 1st May 2024

Very friendly staff treat you with respect and are v...

Very friendly staff treat you with respect and are very helpful also their website is easy to use Reviewed on: 1st May 2024

Outstanding organisation life changing support

Once in a lifetime life changing support from Stepchange. Absolutely fantastic charity. Cannot thank them enough. Reviewed on: 1st May 2024

Huge Relief

Very helpful, no pressure, leave you alone, can sleep at night knowing that they are looking after me. Reviewed on: 1st May 2024

Dealing with outstanding debt

We had issues with outstanding debt, Stepchange were very helpful in sorting out our finances and dealing with our creditors. Reviewed on: 1st May 2024

I have nearly cleared 2 off my debts and slo...

I have got out and off nearly 2 off my debts and slowly getting financially on my feet knowing my debts are managed. Step change has done all the back and fro with the debts so has made that a lot easier plus a lot less stress as I was overwhelmed before I started using step change. Reviewed on: 1st May 2024

My debts had got out of hand

My debts had got out of hand and each month I didn’t know how I would pay everyone. I wish I’d contacted StepChange sooner - they helped me structure affordable payments to my creditors. They are so helpful when you get in touch with them and they never make you feel bad. An effortless way to manage payments. Reviewed on: 1st May 2024

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