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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16806 reviews)

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4.95

Based on 16,806 reviews, last reviewed 18th May 2026

100550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A friendly ear when i needed it most. A friendly ear when i needed it most. Stepchange contacted my creditors and negotiated the plan which is what i had dreaded the most. The peace of min... Read more Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16806)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Best Debt Management

Step Change help me before until I debt free. But with this government and cost of living gone up, I am for the second time fall in to debt again. I contract Step Change for help and Step Change put everything on plan. Reviewed on: 7th July 2023

Took a weight off my mind.

I was able to go through all my finances and pay off all my debts in one affordable payment plan. There was no judgement and all staff were polite and very sympathetic. I was so relieved ro finally get my debts in control. Reviewed on: 7th July 2023

Very Helpful

They are very kind and polite, they help you every step of the way. And they would calculate your expenses and sort it out for you. You will have a big relief Reviewed on: 7th July 2023

I was lost and now I am found

A comprehensive service. Easily accessed and reliable. Amazing turn around time. Very good follow up. I can access my account anytime online. Being able to talk to consultants by phone if needed gives me peace of mind. Reviewed on: 7th July 2023

Excellent service

Not been with them long but they're are good at what they do Reviewed on: 7th July 2023

Fantastic service @ Step Change

Very efficient, they reply straight away and you feel you are in professional hands. Highly recommended Reviewed on: 7th July 2023

Life Saver

I was in so much debt and did not know where to turn. Thankfully Step Change has changed my life. They have helped me set up a payment plan with my debtors and I now just make payment a month and Step Change deal it out for me. Reviewed on: 7th July 2023

Debt management plan

Contacting step change has changed my life I wish I had done this years ago … I was drowning in my debt , stepchange did not judge they were professional and kind and it was easy, Years off shame have gone I was a single mum struggling and working full time and found myself in a vicious circle of debt . Recommend stepchange to anyone life is for living not for drowning … thank you stepchange you deserve to have all the awards … xx Reviewed on: 7th July 2023

Step Change The Life Savers

Following a messy divorce. I found myself left with debt and no means of getting myself straight. I was existing not living! I had done all the right things spoken to my bank but I just could get to a place where I could live without just paying bills! So when I called Step Change it was like someone putting out a hand to pull me out of what had become a very dark hole! The friendly calming nature of those I spoke to reassured me I was in safe hands, literally. The advice at this point was thorough and valuable they never made me feel helpless quite the opposite. They reassured me it was ok to have money for recreation or to save and not just be paying bills and struggling to last the month in terms of food or fuel! They guided me through setting up a payment plan that allowed me to live a balanced life without the desperate fear of going under and worse still losing my home! Due to the cost of living crisis there have been the odd bump along the way but again Step Change were there to advise and make adjustments to my payment plan where needed! They now feel like a trusted friend who I can go to for advice when things take an unexpected financial turn! I really cannot recommend them enough and cannot really quantify here in these few words what they have done for me and my families peace of mind! Thank you Step Change!! Reviewed on: 7th July 2023

Instant relief with the support and advice

I can't fault this company, the staff are so professional and supportive. I faced serious debt issues following major surgery and they instantly put my mind at rest with the help they could offer at a time when I thought there was no where to go. Thank you step change! Reviewed on: 7th July 2023

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