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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Outstanding service

They’re no fuss easy to understand help and advice made tackling my debt solution far less stressful and manageable going forward. They took care of everything Reviewed on: 7th July 2023

Debt

Excellent service. All agents polite and courteous. Reviewed on: 7th July 2023

Fantastic charity

I contacted step change because I was struggling financially, they were extremely helpful and made me feel at ease. They helped me to set up a plan to repay my debts. I don't think I could of done this without the help from the staff at step change. Reviewed on: 7th July 2023

Peace of mind

I was very sceptical about using a debt management company but I was in such a bad way financially that I needed to take action. Stepchange was recommended to me through one of the companies to whom I owed a debt. They offered different solutions for my circumstances and provided me with the tools to help me through and now I am in a plan that is helping me sort my debts and hopefully one day I'll be debt free. Applying through Stepchange was easy and straight forward and gave me such peace of mind, which I hadn't had in a long time. I wouldn't hesitate in recommending them to anyone. Reviewed on: 7th July 2023

Excellent communication and solutions

I am on DM and the process leading to the agreement was smooth and easy to follow and to correct with their help.And I have recommended it to a friend. Reviewed on: 7th July 2023

Fantastic company

Step change have gone above and beyond to help me and my partner with debt management. the staff are always on hand to help. Originally felt too embarrassed to get in touch however the team soon put at ease. It’s been a relief getting the advice, support and for that we are truly great full. Reviewed on: 7th July 2023

Friend

I would suggest step change to a friend with no hesitation Reviewed on: 7th July 2023

Very helpful advice

The advice I was given was constructive and helpful. I subsequently went on a debt management plan. Highly recommended. Reviewed on: 7th July 2023

Empathetic service

It's not easy to admit your in financial difficulties. Step Change were understanding, empathetic and solution focused throughout the whole process. excellent service SB Reviewed on: 7th July 2023

Excellent

They are really helpful and took all the stress away while helping me sort out my finances I would definitely recommend to friends and family Reviewed on: 7th July 2023

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