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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

The best debt management solution for anyone

They manage my debt since 2016 and I can’t thank them enough for the help support. I don’t worry anymore about my debt as I know it is sorted Reviewed on: 1st May 2024

Very easy to deal with and did not judge.

Very easy to deal with and did not judge. DMP was easy to set up and the monthly statements are good with keeping up to date on payments and balances. Reviewed on: 1st May 2024

My experience with stepchange

Always friendly and helpful. I am so glad I contacted them. I went from not knowing how to cope to being able to see a way out of debt. Reviewed on: 1st May 2024

Simple set up .

Simple set up . No judgements . Easy to talk too . All options explained clearly Reviewed on: 1st May 2024

Very helpful

They helped me to stop interests rates and charges from 4 debit cards. We arranged a monthly payment to get debt free. Reviewed on: 1st May 2024

Steph change helped us get on top of our sizable deb...

Steph change helped us get on top of our sizable debts they are really helpful and understanding. Helping us to sleep at night. With affordable repayments to the people we owe money to Reviewed on: 1st May 2024

No more sleepless nights.

After many sleepless nights, with no hope in sight; whilst ashamed of my situation. I contacted StepChange and within an hour I felt like a new man. They did not judge me and listened to my circumstances. They came up with a plan and explained the next steps. No more fear of answering the phone or Door. I can relax now knowing they’re with me. The staff are so amazing. No judgement. Totally caring and knowledgeable. I’m now clearing my debts and feel so much better. I have spoken to several different members of the team. I can honestly say they have the same attitude throughout. I would recommend them to anyone. I now sleep very well and can see light at the end of the tunnel. Reviewed on: 1st May 2024

Experienced advisers, very helpful, and wise

Experienced advisers, very helpful, and wise Reviewed on: 1st May 2024

I contacted step change because of my situation.

I contacted step change because of my situation. So far they have helped me every step of the way and made me feel like I can breath again. Reviewed on: 1st May 2024

.becoming debt free

Friendly staff, and take time to go through everything and ensuring the best plan to clear my debts making me feel better and worry free and also on the right round to being debt free Reviewed on: 1st May 2024

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