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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Fantastic service

Couldn’t recommend enough so helpful Reviewed on: 23rd July 2021

Appropriate Friendly Advice

At a time when I was suffering from anxiety in regards to my debts, Step Change were able to advise me as to my options in dealing with all my debts. Reviewed on: 23rd July 2021

Lifesaving

Stepchange has changed our life tremendously. The worry has been lifted and we can live life with more enjoyment with our family. Thank you stepchange Reviewed on: 23rd July 2021

An Understanding and Reassuring Service

Step Change have helped me to get my debts in order and manageable. Their staff are understanding and friendly and the process is very straightforward. I would recommend them to anyone who needs help with their debts. Reviewed on: 23rd July 2021

Excellent company

I have had the best advice and help from step change. They do certainly not judge you and are kind and respectful with you on the phone Reviewed on: 23rd July 2021

Debt management plan

I was sinking in debt and struggling with finances monthly ,but Step Change helped me to get back on track.. Reviewed on: 23rd July 2021

Great service resulting in life changing resolution

After years of struggling with debt I contacted stepchange who reviewed my circumstances provided me with expert advise which resulted in them setting up a DMP for me ,from the moment I made that 1st call to every annual review since they have offered me great peace of mind and acted with professionalism and understanding at a very difficult time for me / 5 star service and product . Reviewed on: 23rd July 2021

Helped me get my finances under control.

I was way overstretched on credit. After contacting Stepchange I managed to get my debts under control, take on a new job and will be debt free by next August. I couldn’t have done it without their help. Reviewed on: 23rd July 2021

Excellent

Can't fault stepchange for all their help Reviewed on: 23rd July 2021

Great cleaning Tool

Always prompt and helpful..Very polite friendly Staff Reviewed on: 23rd July 2021

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