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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18597 reviews)

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4.92

Based on 18,597 reviews, last reviewed 10th Jun 2026

186300% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It has been so easy to get everything set uo It has been so easy to get everything set uo Reviewed on: 10th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18597)

Helpful and professional.

They are always extremely helpful and professional. They are sensitive to the situation. Reviewed on: 1st May 2024

We were at rock bottom

We were at rock bottom and a friend recommended StepChange - and we never looked back - they took all the anxiety and pressure away for us ! We will be forever grateful! Reviewed on: 1st May 2024

After going through a divorce and things got a bit t...

After going through a divorce and things got a bit too much, step change were recommended by a friend and they really helped alleviate the repayments of the debt I had built up due to this. They have been extremely helpful to make it affordable and to ensure I can still live, enjoy a little and manage what I can to repay what is comfortable for me. Would highly recommend if you are finding it difficult. It's worth the hit on your credit score to sort yourself out. Reviewed on: 1st May 2024

Takes all the stress away from worrying about your d...

Takes all the stress away from worrying about your debts, deals with all your debtors so you don’t have to speak to them and is a lifesaver Reviewed on: 1st May 2024

I do not know what I would have done without step ch...

I do not know what I would have done without step change. I now know I am paying my debts at an affordable rate without having to worry. I would recommend them to anyone in difficulty. I thank you from the bottom of my heart!!! Reviewed on: 1st May 2024

The best experience

When discussing my debts over the phone I was in tears. Stepchange were amazing at giving me comfort and support without feeling judged and ashamed. Nearly a year on and I feel so much better with their help. Reviewed on: 1st May 2024

Peace of mind.

Stepchange give you some peace of mind instead of dealing with the company you owe money. They talk on your behalf. I am still paying my debt for little my little. Dealing with the person o company you owe money would be much worse. I would not be able to handle the situation. So far stepchange been great. Reviewed on: 1st May 2024

Step Change, the best thing since sliced bread.

We had quite a lot of debt and eventually contacted Step Change I believe in 2018, it is now 2024 and I am hoping and expect my debt to be cleared by December this year, Step Change has been with me every step of the way, I don't know where I would have been if I had not contacted them those 6 years ago, they have been very professional always polite and I cannot emphasize enough how fantastic they have been and they are still helping me until the end of the year, I recommend them to anyone who has any financial problems, you will not regret it, Thank you Step Change for everything you have done for us. from I. & M. Reviewed on: 1st May 2024

They gave me a clear mind so at last I could sleep a...

They gave me a clear mind so at last I could sleep at night. Reviewed on: 1st May 2024

Amazing experience with Stepchange

Well where do I start, what an amazing team at Stepchange, every time I contacted them I dealt with a polite, helpful experienced person who had empathy and positivity. Before contacting you I was so anxious and worried and couldn’t sleep at night, the first phone call resolved that and continued to do so. I can’t thank you guys enough. Such a professional team and exceptional at there job! Reviewed on: 1st May 2024

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