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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Excellent Help & Advice

They have helped me reduce my debts & will continue the help until all debts have been fully paid, I would recommend them to anyone who requires debt advice as they’ve been excellent Reviewed on: 1st May 2024

Making Debt Stress more manageable

I am not proud of falling into debt but sadly losing my business through Covid I was left with no choice.From the moment I spoke to Stepchange they were absolutely brilliant. They have helped manage my stress and anxiety associated with the debts and my creditors accordingly. As long as you keep your end of the bargain there is absolutely nothing they won't do to help you. Reviewed on: 1st May 2024

Step change changed my life.

Step change changed my life. I was drowning, juggling the final bit of headroom on my credit cards each month before step change helped me get that to one affordable payment and froze all my interest/charges with my creditors. Now I can plan for the future and map out my finances. Reviewed on: 1st May 2024

From the first phone call they are there to help you...

From the first phone call they are there to help you out Reviewed on: 1st May 2024

Stepchange have been there for me.. Outstanding

Stepchange have been there for me & my wife for many years. They are very supportive, calming & knowledgeable. What seemed years ago an impossible challenge is almost finished. They don't judge & provide clarity year after year. Peace of mind is a understatement. Simply life savers Reviewed on: 1st May 2024

Helped take the worry out of life

Once I had gone to Step Change I felt as though I had had a weight removed from my shoulders and I could sleep again. They sorted everything. Reviewed on: 1st May 2024

There for us.

Got help and advice when it was badly needed. Helped no end in seeing beyond our problems Reviewed on: 1st May 2024

Very good and understand the issues

Very good and understand the issues Reviewed on: 1st May 2024

Amazing service and very supportive

I was so reluctant to accept I needed help with my debts but I decided to speak to StepChange and they were so understanding and supportive during the whole process of putting me on a debt management plan. Reviewed on: 1st May 2024

It is very difficult to see which way you turn.

It is very difficult to see which way you turn. Fortunately we found step change and they have helped us get on to a plan that suits is Reviewed on: 1st May 2024

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