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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

Name: Savings
Rating: 4.91 (1182 reviews)

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4.91

Based on 1,182 reviews, last reviewed 30th Nov 2024

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Always there for us Able to book appointment which took place on time and in private. Reviewed on: 30th November 2024

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Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024

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About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1182)

Trusted

Helpful ,friendly, approachable. Reviewed on: 24th March 2022

Quality

Excellent quality products supplied by customer facing staff Reviewed on: 24th March 2022

Customer Service

As a prospective customer, Chloe from the Saxmundham branch, was great and I felt was how good service should be Reviewed on: 23rd March 2022

Rude and unhelpful staff

Visited Sudbury Branch to open a new account for retirement savings and investment. The male staff member was so rude and unhelpful, I went to Nationwide and was treated with courtesy, politeness and customer service Reviewed on: 21st March 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Dear member, I am really sorry to hear about your experience. Would you mind emailing us and we can look into your experience further? Very best wishes, the Membership Team [email protected] Response date: 25th March 2022

Good communication

Suffolk communicate really well with me about rate changes and their change of name. Reviewed on: 17th March 2022

Cheery Local Building Society

Have saved with them for years. Cheery, polite, helpful staff and good range of products. Reviewed on: 17th March 2022

Great customer service

I have recieved lots of support to select my products. The communication and website are very good. When I go to my local woodbridge branch I can be sure of excellent customer service. These all mean the absolute world to me because I find it a very reassuring and pleasant experience, and I feel my money is in safe hands. There is also a supportive and fun community aspect to this local building society. If I have a question I can be sure of a straightforward, well informed answer. Reviewed on: 17th March 2022

Friendly and inclusive

The staff are all very helpful and I have also enjoyed the free events the Suffolk Building Society arranges for members. Reviewed on: 16th March 2022

Branch staff

Helpful, knowledgeable staff who are always patient and welcoming in the branch Reviewed on: 16th March 2022

Traditions Still Exist

Maybe it is because I am now over 60, but I do like the traditional person to person experience of customer care which I get with the Suffolk Building Society. Always helpful, always their to help. Good informative newsletter. Reviewed on: 16th March 2022

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