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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

Name: Savings
Rating: 4.92 (2414 reviews)

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4.92

Based on 2,413 reviews, last reviewed 17th Aug 2026

30% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Felixstowe Girls are always cheery and it’s a good experience in branch Reviewed on: 17th August 2026

Verified source

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024

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About this product

Suffolk Building Society have a range of savings accounts to choose from.

Savings accounts can be opened in branch or by post and some can be opened online. Suffolk Building Society have a handy calculator on their website to show how much interest you could earn.

Suffolk Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Suffolk Building Society before, you can also leave a review and share your experience.

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Suffolk Building Society, formerly Ipswich Building Society Savings reviews (2414)

Friendly and helpful staff.

Friendly and helpful staff. Made me feel very welcome as a new customer Reviewed on: 3rd February 2024

You can talk to real people.

You can talk to real people.and it is very professional. Reviewed on: 3rd February 2024

Excellent customer service.

Excellent customer service. I arrived at the local branch 1 min before they close but the staff were happy to deal with what I needed without rushing me. Reviewed on: 3rd February 2024

Sudbury branch always friendly and helpful

Sudbury branch always friendly and helpful Reviewed on: 3rd February 2024

THE ELDERLIES

AS MORE TOWNS ARE BECOMING BEREFT OF BANKS AND THE NEED TO SPEAK TO PEOPLE FACE TO FACE TO SORT OUT PROBLEMS I AM VERY FORTUNATE THAT IWAS AN STILL AM A SBS MEMBER AND AM ABLE TO SORT OUT SAVINGS AND OTHER PROBLEMS WITHA FACE TO FACE + A CUP OF COFFEE IF NEEDED Reviewed on: 3rd February 2024

Woodbridge staff are lovely

The people who work for the Woodbridge branch are simply lovely. They are very helpful and friendly. Reviewed on: 3rd February 2024

Always friendly and treated as an individual from th...

Always friendly and treated as an individual from this local building society caring about it’s community Reviewed on: 3rd February 2024

Customer service is very good.

Customer service is very good. It’s great to be able to go into a local branch and be greeted so warmly. Reviewed on: 3rd February 2024

A personalised experience, offering fantastic advice...

A personalised experience, offering fantastic advice on all banking services. Makes me feel in very safe hands. The fact that I can access a branch directly is what makes me continue to use SBS. (Hadleigh). That direct interaction with staff is something to be highly valued, particularly in our current environment where banks are closing branches and taking a non direct approach via internet banking. I even think the younger generation would value this personal approach when looking at mortgage advice discussing their hard earned cash. Please continue what you are doing. Yours appreciatively. Reviewed on: 3rd February 2024

Consistent best rates for monthly saving

Been saving with the Suffolk for over 10 years - consistently best rate for monthly savings. Always helpful whether by phone or letter. Reviewed on: 3rd February 2024

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