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Suits Me: Personal account reviews

Name: Personal account
Rating: 4.73 (12146 reviews)

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4.73

Based on 12,146 reviews, last reviewed 26th Apr 2026

67% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

4

I feel it takes a while to get through to customer s... I feel it takes a while to get through to customer service when you leave details they never get back. Reviewed on: 26th April 2026

Latest lowest rating:

1

Costs you money to withdraw cash at an ATM, even tho... Costs you money to withdraw cash at an ATM, even though they’re free. It costs 2% of the transfer to make a bank transfer Reviewed on: 1st February 2026

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About this product

Suits Me is an award-winning personal account provider.

There are three types of Suits Me prepaid Mastercards® on offer. The Essential account is pay-as-you-go. Premium and Premium Plus have extra facilities and perks but do charge a monthly fee. You can open an account with no credit check.

Suits Me prepaid account reviews help you find out what it’s really like to be a customer. If you’ve used Suits Me before, you can also leave a review and share your experience.

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Suits Me Personal account reviews (12146)

Great Bank

I love it its the best bank I've seen so far to be honest I recommend this bank Reviewed on: 31st March 2023

Bun

Foarte buna l-am folosit cu mult drag Reviewed on: 30th March 2023

Essential account full of fees

Upon searching for a pre paid debit card the Suits me account was listed. I went through all of the screens, didn't want to pay the monthly fees for the plus or premium accounts and thought the cash back sounded interesting. I have a Chase account that has been brilliant for cash back on all of my purchases made anywhere I purchase. As soon as I was accepted I saw they charged for depositing and taking out of cash points so decided just not to use it. I then start to get emails about depositing funds and I ignore then until I receive an email offering £30 cash back. Sounds good I think! So I search for the T&C's that were nowhere to be found. Saw it would cost me £1.25 to deposit. Ok, still get a good amount of cash back. But then I wondered if they would charge me for transferring out. I no longer had the card and that was £5 for a replacement!!! I couldn't find how much it was for a bank transfer so emailed customer support. Was sent articles that didn't answer the question so I asked again. Finally sent the fees and account to account it states a £1. So I deposit the money. Not only is there a £1.25 deposit fee but a further £5 fee for your first load. None of this is mentioned in the email drawing you in. I was so annoyed as felt it was really sneaky. Nope, its in 16.1 of the fine print NOWHERE on the website or app is this noted. I just want my money out so go to withdraw for the £1 and thats internal transfers. It's £1.49 instead and I will need to wait up to 10 days for the cash back. So I take out the funds and then realise that I will have to pay again to get the £30 out. In the end for a load of faff and condescending customer service team it cost me £9.23 in fees. The cash back is really limited too. Specific retailers and even limited on purchases and you have to wait around two months to get it. Worst pre paid card I've ever come across. I'm complaining to the Ombudsman as I don't feel their website or app are transparent with the sheer amount of things they charge for. Reviewed on: 28th March 2023

A quick review

So far support has been quick and successful. Very easy and fast for card arrival Very happy with the Suits me app very clear and easy to use. Definitely recommend to others Reviewed on: 28th March 2023

The best end practice

It is easy to use, contact in the native language Reviewed on: 25th March 2023

Simply the best

Never had a problem always on hand if ever needed never had a problem transferring money or making payments I would highly recommend Anyone to go with Suits Me Reviewed on: 22nd March 2023

Sweet 112

Good OK thanks 2i still up for for the weekend Reviewed on: 22nd March 2023

Quick and Easy to set up, great Customer Service

It took only 10 minutes to get my account set up and my card was with me within a few days. I like how their charges are easy to understand and manage and when I needed to call them I was able to speak to a real human who knew what they were talking about and was able to help me straight away rather than being passed from pillar to post. Having a poor credit history, I wasn't expecting such good service and full features on an account. Reviewed on: 21st March 2023

Excellent and brilliant

Brilliant bank easu to use never had a problem with it would highly reccomend to others Reviewed on: 20th March 2023

an amazing

great service friendly customers Reviewed on: 20th March 2023

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Suits Me: Personal account reviews

67% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Suits Me: Personal account now

Suits Me Personal account reviews (12146)

Great Bank

Bun

Essential account full of fees

A quick review

The best end practice

Simply the best

Sweet 112

Quick and Easy to set up, great Customer Service

Excellent and brilliant

an amazing

Review Suits Me: Personal account now

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